Amir Jennings
Kissimmee,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Security Forces Member
United States Air Force, USAF
Great Falls, MT
02.2019 - 07.2022
- Reviewed log records to obtain pertinent information relevant to shift.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Led, managed and performed force protection duties to protect personnel and resources.
Supply Chain Specialist
United States Air Force
Great Falls, MT
07.2021 - 03.2022
- Led supply chain improvement efforts through management of carrier relationships, customs activities and international security measures.
- Improved quality assurance operations by inspecting materials and verifying delivery compliance.
- Oversaw and executed duties to manage client correspondence, scheduling and data communications.
Call Center Representative
CallCore Media
Daytona Beach, FL
02.2018 - 10.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
Education
Cyber Defense Professional Certificate - Computer And Information Systems Security
University of Central Florida
Orlando, FL08.2023
High School Diploma -
Harmony High School
Harmony, Fl05.2017
Skills
- Conflict Resolution Techniques
- De-Escalating Conflicts
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Responding to Difficult Customers
Timeline
Supply Chain Specialist
United States Air Force
07.2021 - 03.2022
Security Forces Member
United States Air Force, USAF
02.2019 - 07.2022
Call Center Representative
CallCore Media
02.2018 - 10.2018
Cyber Defense Professional Certificate - Computer And Information Systems Security
University of Central Florida
High School Diploma -
Harmony High School
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