Amir Kerimi
Antelope,California
Summary
I am a highly motivated and adaptable professional with a proven track record in delivering exceptional customer service in the financial industry. As a Teller at Wells Fargo, I played a pivotal role in providing a welcoming and efficient banking experience for clients. My responsibilities included accurately processing transactions, addressing customer inquiries, and promoting Wells Fargo's products and services.
I am detail-oriented and skilled in cash handling, ensuring the integrity of financial transactions while adhering to banking regulations and internal policies. My ability to collaborate effectively with team members and utilize technology tools has enabled me to contribute to a seamless and efficient banking environment.
Overview
6
6
years of professional experience
Work History
Teller
Wells Fargo
03.2023 - Current
- Greet and assist customers with a warm and friendly demeanor. Provide prompt and courteous service to address their banking inquiries and resolve any issues they may encounter.
- Accurately process various financial transactions, including deposits, withdrawals, check cashing, and account inquiries. Ensure cash drawer balances at the beginning and end of each shift.
- Stay informed about Wells Fargo's products and services to effectively educate customers on available options and cross-sell additional services that meet their needs.
- Adhere to all banking regulations and internal policies to ensure the security of customer information and the integrity of financial transactions.
- Work collaboratively with colleagues and other departments within the bank to provide seamless customer experiences and resolve complex issues.
- Maintain efficient transaction processing while adhering to accuracy and compliance standards. Complete tasks in a timely manner to minimize customer wait times.
- Utilize banking software and technology tools to efficiently process transactions, access customer information, and perform account maintenance.
- Assist customers in resolving account discrepancies, transaction issues, and other banking-related problems with a focus on customer satisfaction.
Front Desk Agent
Courtyard by Marriott
08.2022 - 03.2023
- Provided customer service and was involved in making sure all of our rooms were ready for check-in
- Maintained a clean and safe work environment, resulting in fewer complaints filed with management and an overall increase in guest satisfaction
- Made sure the system was updated and the house was balanced for a smooth work environment
- Restocked the market to make sure it looked presentable
- Communicating with housekeeping about any late or early checkouts
- Helping guests with their rooms if there was a problem, for example fixing the AC units or fixing their TVs
- Communicated all of the information from my shift to the next shift to make sure everyone was informed about the problems and things to keep an eye on
- Responded to guest questions online to make sure of satisfaction
- Answering phone calls to make reservations for guests or to answer any questions that they had about their previous or upcoming stay
- Making sure my cash register is balanced and always has the right amount of cash, and also making sure that I have change for future transactions.
Salesperson
City Shade
01.2018 - 01.2022
- Listened to clients and introduced solutions to satisfy business and personal needs
- Balanced and organized cash register by handling cash, and counting change
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise
- Worked to build relationships with customers and created the potential for additional sales
- Informed customers of current store promotions to encourage additional sales purchases
- Provided product benefits, advantages and discussed pricing with interested parties
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction
- Displayed merchandise by arranging it in appealing ways to boost sales.
Education
High School Diploma -
Oakmont High School
Roseville, California06.2022
Skills
- Customer service
- Time management
- Communication skills
- Bilingual
- Cash Handling
- Cashier
Languages
Persian
Native or Bilingual
Timeline
Teller
Wells Fargo
03.2023 - Current
Front Desk Agent
Courtyard by Marriott
08.2022 - 03.2023
Salesperson
City Shade
01.2018 - 01.2022
High School Diploma -
Oakmont High School