Dedicated Information Technology Specialist with a focus on providing exceptional customer support. Adept at troubleshooting technical issues and communicating effectively with clients to ensure satisfaction.
Overview
7
7
years of professional experience
Work History
General Warehouse
Uline Shipping Supplies
04.2023 - Current
Efficiently operated material handling equipment such as forklifts, pallet jacks, and hand trucks for safe transportation of goods within the warehouse facility.
Prepared orders for shipment by picking, packing, and labeling merchandise.
Performed inventory control, such as counting, and stocking merchandise.
Recorded information, shortages, and discrepancies to keep records current and accurate.
Forklift Replenishment
Associated Wholesale Grocers Inc.
03.2018 - 03.2023
Maintained a safe work environment by adhering to safety protocols and conducting regular equipment inspections.
Kept accurate records of incoming and outgoing shipments.
Increased warehouse efficiency by skillfully operating forklifts and pallet jacks to move materials and maintain inventory.
Facilitated smooth communication between departments by relaying important information regarding shipments, inventory levels, or order updates as necessary.
Unloader
Capstone Logistics LLC.
06.2017 - 03.2018
Assisted other team members in navigating large loads.
Unloaded packages with care and placed in proper staging area.
Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
Loaded packages onto pallets and into staging areas as directed.
Education
High School Diploma -
Indian Trail High School And Academy
Associate Degree IT Cybersecurity Specialist -
Gateway Technical College
05.2026
Certification - Cybersecurity Program
University of Wisconsin Madison
07.2023
Skills
IT Infrastructure
Training and support
Information Security
Customer Service
Team Player
Languages
Albanian
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
General Warehouse
Uline Shipping Supplies
04.2023 - Current
Forklift Replenishment
Associated Wholesale Grocers Inc.
03.2018 - 03.2023
Unloader
Capstone Logistics LLC.
06.2017 - 03.2018
High School Diploma -
Indian Trail High School And Academy
Associate Degree IT Cybersecurity Specialist -
Gateway Technical College
Certification - Cybersecurity Program
University of Wisconsin Madison
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