Amir Marcos
Grand Terrace,United States
Summary
Communication Systems and Electronics Engineer with over 10 years of experience, adept in managing complex technical systems and enhancing operational efficiency. Expertise in electronics engineering honed at a major desalination facility, coupled with strong interpersonal and problem-solving skills developed in customer service roles. Committed to leveraging extensive technical and customer interaction skills to contribute effectively in a dynamic engineering environment.
Overview
10
10
years of professional experience
Work History
Communication and Electronics Engineer
Remila sea water desalination facility 48 m3 a day
Egypt
06.2017 - 02.2023
- Performed preventive maintenance and calibration of equipment and systems.
- Read blueprints, wiring diagrams, schematic drawings and engineering instructions to properly assemble electronics units.
- Enhanced product reliability through rigorous testing of electronics components and systems.
- Increased production efficiency by developing automated test procedures for electronics assemblies.
Delivery Driver
Egyptian Postal Services
Egypt
01.2022 - 12.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Baresta
Moonlight coffee shop
03.2019 - 07.2021
- Spearheaded customer service operations at Moonlight Coffee Shop
- Implemented innovative coffee brewing techniques
- Resolved customer complaints, improving customer satisfaction by 20%
- Boosted sales by 15% through strategic upselling techniques
- Eager to learn and apply new skills, consistently meeting project deadlines.
Cashier
Carrefour
12.2017 - 02.2019
- Managed cash transactions swiftly and accurately
- Provided excellent customer service
- Resolved customer complaints effectively
- Maintained clean and orderly checkout area
Trainee
ORASCOM TELECOM
12.2016 - 06.2017
- ALARMS Handle for BTS HUAWEI and Microwave Link NEC
Trainee
West Delta Electricity Production Company
08.2014 - 08.2014
Trainee
Telecom Egypt
06.2013 - 07.2013
Education
PCB -
Jelecom training
GSM @ GPRS -
Alex training center
09.2016
BSc. in Communication and electronics engineering -
Alexandria Higher Institute Of Engineering & Technology (AIET)
Alexandria, Egypt06.2015
Skills
- Excellent communication
- Experienced organizational
- Skillful interpersonal skills
- Experienced ability to work under pressure and in tight deadlines
- Expert problem solving techniques
- Expert managing conflicts skills
- Experienced effective time management
- Expert negotiation skills
- Skillful self-study
- Expert Artificial Intelligence
- Microsoft operating systems
- Skillful networking concepts
Personal Information
- Age: 31
- Nationality: Egyptian
- Driving License: W1375388
Additional Information
Drive TEST Training, Basic Electrical Power system (Generation - transmission - distribution), Motors, generators, transformers, Vfd and starting methods., Telecom Egypt (16-6-2013 to 4-7-2013) / Matrouh office / BSC, West Delta Electricity Production Company / Matrouh / (1-8-2014 to 30-8-2014) At MATROUH STEAM POWER PLANT, ORASCOM TELECOM (Matrouh Office / 1-12-2016 to 15-1-2017) ORANGE SITE - ALARMS Handle for BTS HUAWEI and Microwave Link NEC, Remila sea water desalination facility 48 m3 a day, 06/04/2018, 10/14/2019
Hobbies and Interests
Reading, computing, Volunteering work and organizing events
Languages
Arabic
Native or Bilingual
Timeline
Delivery Driver
Egyptian Postal Services
01.2022 - 12.2022
Baresta
Moonlight coffee shop
03.2019 - 07.2021
Cashier
Carrefour
12.2017 - 02.2019
Communication and Electronics Engineer
Remila sea water desalination facility 48 m3 a day
06.2017 - 02.2023
Trainee
ORASCOM TELECOM
12.2016 - 06.2017
Trainee
West Delta Electricity Production Company
08.2014 - 08.2014
Trainee
Telecom Egypt
06.2013 - 07.2013
PCB -
Jelecom training
GSM @ GPRS -
Alex training center
BSc. in Communication and electronics engineering -
Alexandria Higher Institute Of Engineering & Technology (AIET)