Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amir Masri

Brooklyn

Summary

Professional and enthusiastic Food Server with over 7 years of experience serving food in busy restaurants and banquets. Extremely customer-focused and dedicated to maintaining restaurant and food industry standards.

Overview

7
7
years of professional experience

Work History

Server

Estiatorio Milos HY
New York
09.2024 - 02.2025
  • Maintained accurate records of all inventory and purchases.
  • Researched new vineyards, wineries, varietals, and vintage releases for potential selection additions.
  • Made wine recommendations with knowledge and confidence of correct wine and food pairings.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Operated POS terminals to input orders, split bills and calculate totals.

Server

Tsob-tsobe
Brooklyn
05.2023 - 06.2024
  • Greeted customers, provided menus and answered questions about menu items.
  • Prepared specialty coffee drinks.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Resolved customer complaints in a polite manner according to company policy.
  • Latte Art skills performance

Server

Mouette
Brooklyn
02.2023 - 05.2023
  • Assisted guests with making food and beverage selections.
    Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.

Server

Civil Coffee Bar
Saint Petersburg
04.2020 - 08.2022
  • Worked closely with other staff members to ensure smooth running of restaurant functions.
  • Took orders from customers accurately and in a timely manner.
  • Served as a skilled barista adept at preparing various specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Created promotional displays for advertising special events or promotions at the cafe.

Server

Libriary of tastes
Saint-Petersburg
06.2019 - 03.2020
  • Ensured positive dining experiences by welcoming customers, distributing menus, and responding to questions on menu selections.
  • Utilized a POS ordering software system to accurately process food and drink orders.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Demonstrated up-selling techniques when appropriate to increase restaurant sales.
  • Skilled at executing essential duties during openings and closings, involving setting up the dining space, replenishing supplies, and verifying equipment performance for seamless shift commencement.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Server

Kitchen Group "Grechka" restaurant
Saint-Petersburg
01.2018 - 03.2019
  • Greeted and assisted customers, explained menu options.
  • Aided customers by offering guidance on food and drink choices.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Ensured timely delivery and maintained correct temperatures while serving food at customers tables.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Provided table service by clearing dishes, refilling drinks when required, and delivering requested condiments or accompaniments.
  • Ensured customer satisfaction with consistently prepared meals meeting all quality and quantity guidelines.
  • Maintained the accuracy of cash transactions by utilizing a POS system, resulting in correct change provided to customers.

Education

High School Diploma -

Gov Public School 103
Saint-Petersburg, Russia
07-2016

Skills

  • Fast learner
  • Ability to work in a team
  • Multitasking skills
  • Excellent customer service
  • Wine pairing and presentation
  • Money handling
  • POS knowledge

Languages

Russian
Native/ Bilingual
English
Full Professional

Timeline

Server

Estiatorio Milos HY
09.2024 - 02.2025

Server

Tsob-tsobe
05.2023 - 06.2024

Server

Mouette
02.2023 - 05.2023

Server

Civil Coffee Bar
04.2020 - 08.2022

Server

Libriary of tastes
06.2019 - 03.2020

Server

Kitchen Group "Grechka" restaurant
01.2018 - 03.2019

High School Diploma -

Gov Public School 103

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Amir Masri