Amir R Nabard
Irvine,CA
Summary
Hardworking employee enthusiastic about learning everything that is proposed inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
7
7
years of professional experience
Work History
Sales Advocate
Symple Lending
12.2022 - Current
- Interviewed clients by telephone to gather financial information.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and fast-paced environment.
- Received and submitted customer payments to further reduce open account balances.
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Responded to client concerns and questions about credit scores and methods to improve numbers.
- Calculated clients' available monthly income to meet debt obligations.
Sales Advocate
Americor
04.2020 - 12.2022
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Advocate
Fidelity Tax
02.2016 - 03.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Identified and contacted customers with overdue accounts to address payment status.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Education
High School Diploma -
University High School
Irvine, CA06.2013
Skills
- Cold Calling
- Public Speaking
- Networking
- Goals and Performance
- Sales Proposal Development
- Sales Expertise
- Recommending Solutions
- Sales Team Leadership
- Phone Inquiries
- Employee Guidance
- Quota Achievement
- Staff Management
Timeline
Sales Advocate
Symple Lending
12.2022 - Current
Sales Advocate
Americor
04.2020 - 12.2022
Sales Advocate
Fidelity Tax
02.2016 - 03.2020
High School Diploma -
University High School