JERMAL REUSHELL

• Achieved a 98% test coverage by performing various types of manual testing for web and mobile applications.
  • Keep track of new requirements and create test cases in TestRail.
  • Create detailed reports in Jira with an average resolution time of 5 days.
  • Interact with developers and product managers to identify system requirements and ensure quality throughout the SDLC.
  • Discovered and reported 15% more critical issues through exploratory testing.
  • Participate in test case design and review sessions to ensure comprehensive coverage of test scenarios.
  • Enhanced user experience by identifying and rectifying design issues on multiple devices, resulting in a 20% increase in user satisfaction.
• Achieved a 98% test coverage by performing various types of manual testing for web and mobile applications.
  • Keep track of new requirements and create test cases in TestRail.
  • Create detailed reports in Jira with an average resolution time of 5 days.
  • Interact with developers and product managers to identify system requirements and ensure quality throughout the SDLC.
  • Discovered and reported 15% more critical issues through exploratory testing.
  • Participate in test case design and review sessions to ensure comprehensive coverage of test scenarios.
  • Enhanced user experience by identifying and rectifying design issues on multiple devices, resulting in a 20% increase in user satisfaction.

• Collaborated with software development teams to address reported errors and bugs in newly installed software, assisting in the deployment of fixes.
  • Conducted daily reviews of Salesforce queues and validated client product onboarding.
  • Performed 100% white-glove web plug-in configuration and product connection.
  • Developed product features for stakeholders' websites.

• Enhanced client retention by exceeding client expectations with product installation and action planning.
  • Simplified complex implementation concepts to make them more accessible to clients.
  • Served as the Project Manager, acting as the point of contact for sales, technical support, and other business resources.
  • Provided a high level of professionalism and support to each client, upholding project lifecycle and commitment to service.
  • Successfully configured and managed a variety of troubleshooting tasks.

Data Management Specialist (Contract)
• Collected, and analyzed data from diverse departments to meet Dealertrack.com’s needs.
• Upheld critical standards when managing user access such as setting up and removing accounts.
• Completed various ad-hoc projects as requested, involving the analysis of lender and dealer information.

• Collaborated with Citi Bank to understand their customers' needs and provide direct mail marketing services.
• Oversaw all advertisement mail production and delivery as an on-site consulting group.
• Worked with the Marketing and Legal teams to procure communication and advertisement information.
• Managed over $100,000 worth of client marketing materials per month.

Business Analyst:
• Collaborated with e-tail and brick & mortar partners at all stages of the systems development lifecycle, from requirement gathering to production releases.
• Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies, generating more than 10 reports per month to measure metrics.
• Prepared detailed weekly reports on updates to project specifications, progress, conflict identification, and tracking of team marketing activities.

Marketing Analyst:
• Ensured alignment with brand objectives in direct mail marketing initiatives.
• Achieved a 10% monthly increase in brand awareness through targeted response initiatives.
• Recommended performance improvements through KPI analysis.
• Forecasted direct mail marketing trends based on historical data to optimize campaigns and boost sales.