Amir Sabetan
Bethesda,MD
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Moby Dick's Restaurant
Rockville, MD
11.2023 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Updated computer systems with new pricing and daily food specials.
Floral Manager
Safeway
Bethesda, MD
09.2022 - 11.2023
- Developed and implemented floral department standards for customer service, product selection and display.
- Organized daily operations of the floral department including staffing, ordering supplies and managing inventory.
- Monitored sales performance to identify opportunities for increasing revenue.
- Trained staff in handling customers inquiries and complaints, stocking shelves and merchandising products.
- Created promotional campaigns to increase sales of seasonal items such as Mother's Day bouquets or Valentine's Day arrangements.
- Monitored inventory levels, ordered supplies, and tracked expenses to ensure cost effectiveness.
- Supervised a team of florists, providing guidance on design techniques, customer service strategies, and product knowledge.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Maintained up-to-date records of sales transactions including invoices and receipts for accounting purposes.
- Designed unique displays for holidays or special occasions that increased sales volume significantly.
- Verified accuracy of incoming shipments against purchase orders; resolved discrepancies with vendors quickly.
- Utilized computer software programs such as Microsoft Office Suite to keep track of financial data and generate reports.
- Managed the budget for the floral department; monitored costs closely while striving towards cost savings goals.
- Set up colorful and inspiring store displays and arrangements.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
Shift Leader
Moby Dick's Restaurant
Bethesda, MD
01.2016 - 09.2022
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
Education
Associate of Science - Cyber Security
Montgomery College
Rockville, MD05-2022
Skills
- Problem-solving capabilities
- Sales experience
- Customer Service
- Cash Register Operation
- Quality Control
- Ordering Procedures
- Active Listening
- Team Leadership
- Self Motivation
Timeline
Assistant Manager
Moby Dick's Restaurant
11.2023 - Current
Floral Manager
Safeway
09.2022 - 11.2023
Shift Leader
Moby Dick's Restaurant
01.2016 - 09.2022
Associate of Science - Cyber Security
Montgomery College
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