Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Amir Sadeghi

Houston,TX

Summary

Successful IT Consulting offers 6 yeArs of experience in demanding environments focused on producing cutting-edge designs for Oil and Gas, insurance and hotels. Skilled in directing development with a creative and performance-oriented approach. Well-organized And customer-focused with proven skills in project management and team leadership. Respectable self-motivator gifted at finding reliable solutions for software issues. Experienced in developing and improving and offering skills in managing and problem solving. Fluent in English and Farsi and accustomed to working with cross-cultural, global teams. Insightful information technology manager with [number] years of IT leadership experience, including oversight of infrastructure, ApplicAtion support, and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. a proven leader in directing operations, maintenance, and support of complex systems. Develops creative business solutions, leveraging diverse methodologies, and delivers engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level network architecture position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintAin a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. A strategic information technology manager is skilled in guiding the navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering, and supporting strategic plans. Demonstrated skill in translating technical requirements into business solutions. Successful 15-year record of building positive relationships with internal and external stakeholders. Successful at optimizing security standards, improving planning processes, and managing system implementation. Knowledgeable about disAster recovery planning, roadmapping, and team development. Experienced information technology manager well-versed in infrastructure, security planning, and daily operations management. Forward-thinking and strategic leader with 8 years of experience in IT insurance and market research solutions. Recognized for cost-effective system improvements, operational streamlining, and a positive leadership style. a talented software development leader experienced in producing and updating type systems. Optimizes structures and processes to accomplish customer targets and promote company loyalty. Expert in diverse programming languages.

Overview

19
19
years of professional experience

Work History

IT Consultant

Holiday Inn Hotel Sandton
06.2021 - Current
  • Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
  • Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
  • Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
  • Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
  • Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
  • Developed clear specifications for project plans using customer requirements.
  • Developed detailed project scopes outlining objectives, timelines, deliverables, and resources needed to successfully complete initiatives within set parameters.
  • Lead project teams in the successful completion of complex IT projects, ensuring timely delivery within budget constraints.
  • Improved the reliability of backup systems by implementing disaster recovery protocols that safeguarded critical data during unexpected events.
  • I inspected equipment, assessed functionality, and optimized controls.

Senior IT Consultant

Rewise Solutions
09.2019 - Current
  • Delivered exceptional customer support by troubleshooting technical issues promptly and accurately resolving concerns.
  • Provided strategic guidance on complex technical issues, enabling clients to make informed decisions based on expert analysis.
  • Streamlined software development processes by introducing agile methodologies, leading to faster product releases with fewer bugs.
  • Evaluated emerging technologies for potential adoption within the organization or its clients'' operations, promoting innovation-driven growth strategies.
  • Built strong relationships with key stakeholders, fostering open communication channels for successful project outcomes.
  • Coached junior team members on various technologies, contributing to their professional growth as well as enhancing overall team capacity.
  • Conducted comprehensive IT audits, identifying potential vulnerabilities and recommending actionable improvements.
  • Designed and implemented secure network infrastructures to protect sensitive data and ensure regulatory compliance.
  • Developed custom software solutions to address unique client needs and improve overall productivity.
  • Spearheaded the migration of legacy systems to modern platforms, minimizing downtime and maximizing end-user satisfaction.
  • Played a critical role in disaster recovery planning and business continuity, ensuring minimal downtime and maximum resilience in the face of unexpected events.
  • Managed IT projects from inception to completion, ensuring timely delivery and high-quality results.
  • Optimized database performance through careful analysis and implementation of targeted adjustments in storage configurations.
  • Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
  • Developed clear specifications for project plans using customer requirements.
  • Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Instructed proposal team in use of computer software graphical elements, page design and aesthetic standards.

Sr. Infrastructure Analyst

OPTIMIZED PROCESS DESIGNS
06.2023 - 05.2024
  • Support Smythson's servers, PCs, LAN, WAN, and POS with IT
  • Effectively managing network, hosted services, phone, and backup sources
  • Respond quickly and appropriately to internal help desk inquiries and escalate as required
  • Track internal notifications and escalate concerns
  • Conduct frequent app and system checks
  • Assess and monitor health regularly
  • Track network and system performance, including latency and throughput
  • Improve systems and processes using industry standards and best practices
  • Allow new and better software releases
  • Maintain network security and integrity
  • Verify that all systems have received software updates and patches
  • Create or amend process documentation as needed
  • Update the appropriate document repository
  • Regularly check the support desk website for concerns
  • Improve IT and network policies
  • Assess system needs and provide solutions
  • Research and recommend new hardware, systems, and server management
  • Corporate Windows PC support
  • Manage the heterogeneous and globally dispersed retail IT infrastructure
  • Managing Microsoft Office 365 directory synchronization
  • Active Directory, DNS, DHCP, Group Policy, and DFS
  • Knowledge of servers, LANs, WANs, and network switches
  • Administration and support for Azure, O365 along with other cloud services
  • Operating systems based on Windows
  • Printing and versatile gadgets, remote user assistance
  • Skillfully and precisely detecting and fixing problems
  • Clear, confident, and good at writing and speaking
  • Highly skilled and productive
  • Ability to surpass SLAs in each setting
  • MSCE, CCNA, or similar
  • POS and payment components and programs for retail business systems, ERP systems
  • Virtualization tools
  • Knowledge of backup and recovery methods
  • Excellent knowledge of automation frameworks and tools (such as Chef, Puppet, and Ansible)
  • Encourage the team to embrace a mindset of constant growth, teamwork, and creativity
  • Develop and execute automated solutions to improve operational efficiency and simplify IT operations
  • Proficient in delivering comprehensive assistance to a corporate office comprising more than 50 people
  • Proficient in transitioning from Google Suite to MS365 and adept at developing new policies and processes to establish a more organized and advanced technical environment
  • I have hands-on experience in implementing, maintaining, and updating a restaurant Point of Sale (POS) system for a minimum of 75 locations, which includes seamless data connectivity
  • I have expertise in building scripts to automate tasks related to M365, Windows, Excel, and other similar applications
  • Support, patching, operating, and monitoring of IAM systems
  • Developed documentation for system configurations, procedures, and best practices to ensure consistent application across the organization.
  • Maintained high availability of critical systems through regular maintenance and disaster recovery planning.

Infrastructure Analyst

NWN CORPORATION
11.2021 - 06.2023
  • Offer IT support and development for Smythson Servers, Desktops, LAN, WAN, and POS systems
  • Managed third-party providers for network, hosted services, telephone, and backup effectively
  • Ensure internal help desk calls are addressed and escalated as needed
  • Proactively monitor internal alarms and raise tickets as needed
  • Conduct frequent system and application inspections
  • Conduct frequent health checkups and monitoring
  • Monitor system and network performance, addressing throughput and latency issues
  • Improve systems and procedures using industry best practices
  • Assist in launching and updating apps
  • Maintain network integrity and security
  • Keep systems updated with necessary patches and software upgrades
  • Construct or update process documentation as needed
  • Update and correct documentation in appropriate document storage
  • Regularly monitor help desk portal for pending concerns
  • Establish and improve network and IT policies
  • Develop system requirements and solutions
  • Research and provide options for server management, new equipment, and systems
  • Support, patching, operating, and monitoring of IAM systems
  • Enhanced system performance by implementing infrastructure upgrades and optimizations.
  • Provided technical support to end-users, addressing complex issues and ensuring timely resolution.

NETWORK ARCHITECT ENTRY

HARRIS COUNTY PUBLIC HEALTH
07.2021 - 11.2021
  • Plan the deployment of a technology network strategy
  • Creates and approves Root Cause analyses (RCAs) to optimize procedures
  • Constantly improves network processes
  • Effectively implements BHP reference architectures, standards, and service catalogs to solve business problems
  • Persisted in promoting the finest options
  • Establish and manage agency network topology
  • Design documentation for network operation are generated
  • Create, review, revise, and follow agency and unit documentation and procedures to maintain a unified workplace
  • Network infrastructure documentation that fulfills agency criteria is utilized by technical personnel
  • Work with Agency and State technical staff to fix network issues
  • This strategy standardizes network protocols and reduces cooperation issues.
  • Ensured optimal network security through regular risk assessments, vulnerability scans, and penetration testing.
  • Evaluated vendor proposals for hardware, software, and services to make informed recommendations that aligned with organizational goals.

Chief Information Officer

Darmanet
11.2018 - 12.2020
  • Improved customer satisfaction levels with the development and implementation of user-friendly interfaces and applications.
  • Established a culture of continuous improvement within the IT department through regular performance evaluations and skill development opportunities.
  • Researched new technologies and chose best options for company priorities and cost-effectiveness.
  • Delivered innovative technology solutions aligned with business objectives and stakeholder needs.
  • Achieved cost savings through strategic vendor negotiations and management of technology resources.
  • Developed high-performing teams through effective recruitment, training, and performance management strategies.

Director Of IT

GFK
01.2013 - 11.2018
  • Manages and supervises IT activities
  • Manages a team of IT personnel
  • Develops and executes IT strategy and infrastructure
  • Detects and mitigates potential security vulnerabilities
  • Evaluates the business requirements pertaining to IT demands and systems
  • Efforts aimed at enhancing customer happiness
  • Assesses the performance of IT activities in relation to predetermined objectives
  • Engages in communication with the IT team and other departments as necessary
  • Evaluates the need for additional equipment and software
  • Compiles progress and budget reports for senior executives
  • Recruits more personnel for the IT department
  • Establishes and maintains partnerships with external suppliers
  • Oversees the operations of the company's support desk
  • Enhances team collaboration by achieving relevant outcomes as required
  • Oversee all technology operations (e.g
  • Network security) and evaluate them according to established goals
  • Devise and establish IT policies and systems to support the implementation of strategies set by upper management
  • Analyze the business requirements of all departments to determine their technology needs
  • Purchase efficient and cost-effective technological equipment and software
  • Inspect the use of technological equipment and software to ensure functionality and efficiency
  • Identify the need for upgrades, configurations, or new systems and report to upper management
  • Coordinate IT managers and supervise computer scientists, technicians, and other professionals to provide guidance
  • Control budget and report on expenditure
  • Assist in building relationships with vendors and creating cost-efficient contracts.
  • Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
  • Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
  • Implemented and maintained technology and software budgets.

IT Senior Manager

RAHAVAR CONSULTING ENGINEER
01.2006 - 12.2012
  • Answer computer, software, and hardware questions and provide technical assistance
  • Answer questions in person or via phone
  • Write computer user manuals and teach users
  • Regularly maintain computer systems; swiftly respond to client email requests; ask about the issue to determine its nature; lead customers through the problem-solving procedure
  • Install, modify, and repair computer hardware and software
  • Do computer cleanup and utilize diagnostic tools to fix problems
  • Fix LAN, WAN, and other system issues
  • Ensure user computer peripheral functioning
  • Contact consumers to confirm problem remediation
  • Get consumer computer use feedback
  • Report persistent failures.
  • Oversaw hardware and software procurement, ensuring the acquisition of reliable technologies that met organizational needs.
  • Reduced downtime and increased productivity through proactive infrastructure maintenance and upgrades.

Education

Engineer's Degree in Computer Science -

ISLAMIC AZAD UNIVERSITY- TEHRAN, IRAN
01.2013

Skills

  • Effective customer contact, including recording client needs and readiness to travel
  • Excelled at architectural documentation, presentations, technology roadmaps, and strategic counsel
  • Proven communication skills from presenting to corporate and network leaders
  • Experienced in TCP/IP network and application delivery diagnosis and design
  • Oral Communication-Proficient at providing information and having discussions
  • Proven writing and presentation skills
  • Project management expert with good written and verbal communication skills
  • Supervise the IT Support Services team, ensuring all locations are serviced and training and mentoring team members
  • Regularly train, coach, and supervise IT support staff at all CSD office locations
  • Provide technological advice and training to CSD staff and leadership
  • Handle difficult problems, IT support requests, and policy creation as the main contact
  • Assess service ticket trends and levels and report to top management Use data and performance indicators to suggest process changes
  • Manage CSD's IT infrastructure, ensuring system updates, business continuity, backups, disaster recovery, and equipment end-of-life planning
  • Develop a comprehensive Disaster Recovery plan for technological systems and procedures
  • Advise upper management on process and technological improvements
  • Handle department IT issues and complaints
  • Become an essential asset in resolving IT issues
  • Manage the department's IT budget, tracking expenditures and purchase orders to accurately estimate and account for technology expenses
  • Comply with local, state, and federal asset purchase laws
  • Manage internal SharePoint and website development initiatives using Business Applications and Support
  • Manage CSD staff training and job assistance Link Universal Services, FPM, Public Health, and the Office of Emergency Management IAM system Linux
  • CRM, collaboration, strategic planning, performance metrics, continuous improvement, entrepreneurial, security compliance, IP, firewall, testing, AWS, VPN, organizational skills, collaborate, business growth
  • Vlan, Networking, Tuning, troubleshooting, switching, routing, recommendations, process improvement, MS Office, communication, analytical, EPR (Microsoft Dynamics 365 Business Central), Cybersecurity, Security, VMware, scripting, windows server 2019, MCSE, CCNA, Proficient knowledge of computer systems, networks, security, telecommunications, databases, and storage systems
  • Exceptional interpersonal, communication, and leadership abilities
  • Proficiency in task and project management, including the ability to prioritize well
  • Proficient understanding of coding languages and security standards
  • Exceptional aptitude for analysis and resolution of problems
  • Collaborative, Proven experience as IT director or similar role
  • Experience in analysis, implementation and evaluation of IT systems and their specifications
  • Sound understanding of computer systems (hardware/software), networks etc
  • Experience in controlling information technology budget
  • Excellent organizational and leadership skills
  • Outstanding communication abilities
  • Business Analysis
  • Project Management
  • IT Change Management
  • IT Infrastructure
  • IT risk management
  • IT Vendor Management
  • Network Administration
  • Virtualization Technologies
  • ITIL Framework
  • Information Security
  • Information Technology Infrastructure
  • IT Asset Management
  • Wide Area Networking
  • IT Governance
  • IT Compliance
  • Multi-Site Hardware Deployment
  • Cybersecurity Expertise
  • IT resource use
  • Bring Your Own Device (BYOD) Management
  • IT infrastructure proficiency
  • Infrastructure Planning
  • Project Leadership
  • Budget Control
  • Infrastructure development
  • Budget Administration
  • User Support
  • Product Development
  • Security Planning
  • Operational Reporting
  • End point configurations
  • Teamwork and Collaboration
  • Problem-Solving
  • Department management
  • Time Management
  • Multitasking
  • Problem-solving abilities
  • Organizational Skills
  • Active Listening
  • Time management abilities
  • Technology Integration
  • Adaptability

References

Ricky Medley, ricky.medley@kes.global, +1 2813715948

Languages

Persian
Native or Bilingual

Timeline

Sr. Infrastructure Analyst

OPTIMIZED PROCESS DESIGNS
06.2023 - 05.2024

Infrastructure Analyst

NWN CORPORATION
11.2021 - 06.2023

NETWORK ARCHITECT ENTRY

HARRIS COUNTY PUBLIC HEALTH
07.2021 - 11.2021

IT Consultant

Holiday Inn Hotel Sandton
06.2021 - Current

Senior IT Consultant

Rewise Solutions
09.2019 - Current

Chief Information Officer

Darmanet
11.2018 - 12.2020

Director Of IT

GFK
01.2013 - 11.2018

IT Senior Manager

RAHAVAR CONSULTING ENGINEER
01.2006 - 12.2012

Engineer's Degree in Computer Science -

ISLAMIC AZAD UNIVERSITY- TEHRAN, IRAN

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Amir Sadeghi