Amir Salehi Mourkani

• Firstly I would like to explain who KAACH and BAACH is . KACCH and BAACH is currently operating child life programmes in seven hospitals across Kuwait: The Amiri, Farwaniya, Jahra, Jaber Al Ahmed, Ibn Sina, Al Razi, and NBK Children's Hospital. They provide child life and therapeutic play programs for children and their families on hos-pital wards, in the playrooms and bedside, in out-patient and imaging centres, in day-case surgical wards and on-call for doctors and nurses, to support children undergoing difficult procedures anywhere in the hospial.
• The things I did there as a volunteer are the folowings
• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Promoted environmental awareness with educational workshops and hands-on activities.
• Completed daily domestic tasks at the hospices in order to assist the people in need in the best way possible.
• Provided emotional support and companionship to parents .

• Project: RA/227 - Construction And Maintenance of Roads And Utilities Around Administrative And Commercial Center At Khaitan Area And Around Plots of Association Public Utility At Jaleeb AL Shyookh Area.

• • Monitored and supervised company's budget throughout het project. • Reviewed and monitored on competitor activity
• • Planned adverting and promotional campaignsni order to get more projects.
• Increased brand awareness by implementing targeted marketing campaigns and strategies.
• Defined and tracked campaign effectiveness and adjusted strategies accordingly.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

• Project: RA/227 - Construction And Maintenance of Roads And Utilities Around Administrative And Commercial Center At Khaitan Area And Around Plots of Association Public Utility At Jaleeb AL Shyookh Area.

• Conducted thorough site inspections to identify issues or discrepancies in work quality or specifications before project closure.
• Provided effective leadership to civil work crews, fostering a positive work environment that encouraged collaboration and teamwork.
• Spearheaded efforts towards environmental sustainability in civil projects by integrating eco-friendly construction techniques whenever feasible.
• Accomplished project goals by defining scope of project and evaluated deadline estimates to implement change orders.

First, I would want to explain what Loyac is. LOYAC is a regional non-profit organisation founded in 2002 with an operating model consisting of three interconnected core programme areas that serve as a road map from strategy to day-to-day operations and, eventually, impact and results. In regards to the homes program it's all about helping the underprivileged households in Kuwait in order to mange to create a safer living environment for them and their families . And this one-of-a-kind programme allows me to obtain hands-on experience in renovations while also emphasising the value of teamwork, compassion, and community service.