Amir Seman
Minneapolis,MN
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences and providing the highest quality service possible and making customers feel welcome.
Overview
3
3
years of professional experience
Work History
Package Handler
Fed Ex
12.2022 - 05.2023
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines.
- Used hand-held scanners and physical logs to accurately track item movements.
- Loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Lawn & Garden/Seasonal/Toys Associate
Walmart
06.2022 - 10.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Lead Dairy Clerk
Hyvee
06.2020 - 06.2022
- Handled large dairy section by maintaining section cleanliness, product rotation and displays.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Answered questions from customers and discussed new products placed in dairy cases.
- Adhered to food safety regulations and guidelines.
- Labeled and inventoried department merchandise.
- Trained new dairy clerks on rotation systems, product management and customer service.
- Identified unsafe conditions and notified store management for correction.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Reported product ordering and shipping discrepancies to department manager.
- Delegated tasks and gave direction to team of 5 employees within dairy department.
- Redesigned refrigerator displays and rotation systems for 10 different dairy products.
- Stayed current with present, seasonal and special promotions.
- Satisfied customer orders for fresh products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Wrapped, boxed and weighed bakery department products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Education
High School Diploma -
Robbinsdale Cooper Senior High School
New Hope, MN06.2022
Skills
- Exceptional Communicator
- Guest & Customer Satisfaction
- Operate Cash Register
- Goal-Driven
- Merchandise Recommendations
- Mentoring
- Teamwork Skills
- Reading Comprehension
- Complex Problem-Solving
- Positive Customer Engagement
- Critical Thinking
- Physical Strength and Stamina
Hobbies
I love to read. My favorite book series are the Harry Potter series, Alex Rider series, and The Shadow Hunter Chronicles. I have also read over 4000 manga's. I am very active and play multiple sports. I play pickup soccer and basketball whenever I can. I was a big gamer when I was younger but now I just play occasionally.
Languages
Amharic
Native or Bilingual
Spanish
Limited Working
Arabic
Limited Working
Timeline
Package Handler
Fed Ex
12.2022 - 05.2023
Lawn & Garden/Seasonal/Toys Associate
Walmart
06.2022 - 10.2022
Lead Dairy Clerk
Hyvee
06.2020 - 06.2022
High School Diploma -
Robbinsdale Cooper Senior High School