Summary
Overview
Work History
Education
Skills
References
Timeline
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Amir Shaw

Accokeek,MD

Summary

Detail-oriented and organized administrative professional with extensive experience in providing high-level support in various environments. Proven ability to manage multiple tasks efficiently and deliver exceptional results. Skilled in communication, time management, and office administration. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

7
7
years of professional experience

Work History

Notary Public

Phillip Enterprise, Inc.
Washington, DC
04.2024 - Current
  • Verify customer signatures and identification documents.
  • Perform notarization for various legal documents including deeds, mortgages, contracts, affidavits, and powers of attorney.
  • Attest to the authenticity of signatures on official documents.
  • Authenticate copies of original documents when necessary.

Store Associate

Phillip Enterprise, Inc
Washington, DC
10.2023 - Current
  • Manage cash register functionalities and executed customer payment transactions.
  • Ensure the precision of identity documents before proceeding with fingerprinting.
  • Safely packaged and shipped items to prevent any potential damage while in transit.
  • Process 35 outbound shipments, including packing and labeling products for delivery.
  • Maintain high standards of accuracy by conducting detailed reviews of customer orders before shipping.

Journeyman Communications Specialist

Teksynap
Alexandria, VA
08.2022 - 03.2023
  • Implement strategic communication strategies using deliverables to drive and improve employee engagement.
  • Collaborate with team to promote, plan and organize communication materials.
  • Coordinate with communications team to post and distribute cross-platform content.
  • Leverage digital and computer software to efficiently upload, post, and edit online content.
  • Monitor communications calendars and deadlines to adhere to deadlines.
  • Coordinate with multiple departments to design and produce communications materials for a range of business processes.

Communications Assistant

Nonprofit Prince George's County
Bowie, MD
10.2021 - 08.2022
  • Craft and implement comprehensive marketing campaigns to drive business growth.
  • Increased social media platform traction by 1.2% monthly.
  • Successfully executed results-driven multimedia communications strategies, resulting in a noteworthy improvement of 15% to 38%.
  • Spearhead the creation and management of an in-depth electronic newsletter for organization, reaching out to 1,600 individuals with regular updates on activities and events.
  • Synchronized and coordinated meetings and high-level engagements with award winning external media sources such as the Baltimore Sun.
  • Executive approved strategies developed with leadership
  • Worked with client leadership team to execute approved strategies for outreach and engagement with public client audience.

Shift Supervisor

Starbucks
Landover, MD
08.2018 - 07.2022
  • Consistently achieved production goals within tight 50-second time frames through effective resource management.
  • Served as a site talent manager responsible for recruiting, interviewing, hiring, and mentoring new team members, while working closely with company's human resources department.
  • Demonstrate a track record of progressively decreasing monthly customer complaints referred to senior management by 5%.
  • Optimize department productivity by strategically positioning skilled staff in key areas throughout shift.
  • Drove a 50% improvement in productivity and decreased workplace accidents by coaching team members.
  • Led a high-performing team of nine members in meeting daily responsibilities at a fast-paced consumer location.

Customer Service Representative

General Dynamics
Largo, MD
06.2017 - 08.2018
  • Maintain strong relationships with new and existing customers by delivering exceptional support and innovative solutions.
  • Manage a high volume of customer inquiries by responding to approximately 90 inbound calls, 18 chats, and 25 emails per day.
  • Strengthened traceability through organization of client contracts, records, reports and agendas.
  • Deescalated customer concerns, issues and requirements to supervisors resulting in immediate rectification, increasing efficiency by 5%.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Achieved consistent acclaim for going above and beyond the company's strict 80% productivity standards.

Education

Bachelor of Science - Marketing

Bowie State University
Bowie, MD
05.2019

Skills

  • Calendar Management
  • Workflow Optimization
  • Microsoft Office Suite
  • Document Preparation
  • Information Security
  • Event Coordination

References

References available upon request.

Timeline

Notary Public

Phillip Enterprise, Inc.
04.2024 - Current

Store Associate

Phillip Enterprise, Inc
10.2023 - Current

Journeyman Communications Specialist

Teksynap
08.2022 - 03.2023

Communications Assistant

Nonprofit Prince George's County
10.2021 - 08.2022

Shift Supervisor

Starbucks
08.2018 - 07.2022

Customer Service Representative

General Dynamics
06.2017 - 08.2018

Bachelor of Science - Marketing

Bowie State University

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