Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amir-Tahir Cheney

College Student
SACRAMENTO,CA

Summary

Dynamic professional with a proven track record at Hollister.co, excelling in customer engagement and conflict resolution. Demonstrated the ability to enhance brand awareness and achieve sales targets through effective communication and teamwork. Skilled in cash handling and inventory management, she is adept at creating positive customer experiences in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Brand Representative

Hollister.Co
10.2022 - 01.2023
  • Supported the launch of new products by coordinating training sessions for fellow representatives on key selling points and techniques.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Achieved consistent sales targets by actively engaging with potential customers and addressing their specific needs.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Enhanced communication skills by effectively interacting with customers from different backgrounds
  • Had to learn critical thinking skills to understand customer concern

• Utilized interpersonal skills to communicate effectively with large groups of customers

  • Maintained organization of store merchandise, ensuring a neat and appealing display
  • Collaborated with team members to ensure efficient store operations during peak times
  • • Demonstrated excellent time management by prioritizing tasks and meeting deadlines in a fast-paced environment
  • • Assisted 100+ customers daily at the register and throughout the store, maintaining high service standards in a busy environment

Server

Barret Lemonade
09.2021 - 09.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Lower End Clerk

Safeway
02.2021 - 04.2021
  • Friendly and adaptable cashier with extensive experience working with diverse clientele.
  • Quick learner with strong interpersonal communication, conflict resolution, and cash handling skills.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Proficient in employing proven conflict de-escalation techniques to ensure customer satisfaction and maintain apositive shopping environment.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Education

Bachelor of Science - Biochemistry

Sacramento State
Sacramento, CA
05.2001 -

High School Diploma -

Skyline High School
Oakland, CA
05.2001 -

Skills

Customer Service Skills

  • Active Listening: Effectively engaged with customers to understand their needs and resolve issues

  • Conflict Resolution: Successfully employed de-escalation techniques to handle customer disputes

  • Empathy: Demonstrated understanding and compassion in customer interactions

Technical Skills

  • Cash Handling: Accurately managed transactions, balancing cash registers, and handling large sums of money

  • Scanner Operations: Proficient in using scanning devices for inventory management and checkout processes

  • Merchandise Restocking: Efficiently managed inventory and ensured shelves were fully stocked

  • Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment

  • Communication: Strong verbal communication skills, capable of interacting with diverse groups of people

  • Teamwork: Collaborated effectively with team members to achieve store goals

Timeline

Brand Representative

Hollister.Co
10.2022 - 01.2023

Server

Barret Lemonade
09.2021 - 09.2021

Lower End Clerk

Safeway
02.2021 - 04.2021

Bachelor of Science - Biochemistry

Sacramento State
05.2001 -

High School Diploma -

Skyline High School
05.2001 -
Amir-Tahir CheneyCollege Student