Amir Tarek
Solutions Architect
Dubai, UAE
Summary
Experienced Solutions Architect with over 10 years of experience in IT Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Joined multiple middle-east leading mobile operators: Orange, Vodafone, Etisalat, as well as multiple multinational service providers: Software AG, Crossvale, with exposure to multiple clients in the insurance, government and telecom sectors: Tawuniya Insurance, AXA Insurance, STC, Ministry of Tourism KSA and Ministry of Defense KSA.
Played different roles varying from software development, project management and solutions design/architecture & integration expert/consultant.
With extended experience in Digital, Cloud, Charging, Billing, CRM, Order Management, Integration and Solutions Design.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Integration Architect - Greenfield Transformation
Emirates Integrated Telecom Company (DU Telecom)
Dubai
11.2021 - Current
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Participated in system development life cycle from requirements analysis through system implementation.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Maintained current and in-depth understanding of business processes, needs and objectives.
- Worked with developers and engineers to realize technological solutions.
Digital Transformation Senior Solution Architect
Etisalat
Dubai
06.2019 - 10.2021
- Saved 30% by implementing cost-saving initiatives that addressed long-standing problems.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Conducted research, gathered information from multiple sources and presented results.
- Developed and maintained courteous and effective working relationships.
- Delivered Telecom products and services to customer locations within specific timeframes.
- Led projects and analyzed data to identify opportunities for improvement.
Middleware and Integration Consultant
Software AG
Dubai
07.2018 - 06.2019
- Developed next generation integration platform for internal applications.
- Corrected, modified and upgraded software to improve performance.
- Developed conversion and system implementation plans.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
Portfolio Manager
Commercial International Bank, CIB
Cairo, Egypt
07.2017 - 07.2018
- Communicated market developments, portfolio changes and annual performance information to clients.
- Developed rebalancing strategies to minimize risk exposures.
- Resolved escalated customer issues and boosted retention rates by 20%.
- Developed strategic plans for day-to-day operations.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
Program Manager
Vodafone Egypt
Cairo, Egypt
09.2016 - 07.2017
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Directed 18 simultaneous projects to boost business opportunities by 30%.
- Launched the biggest consumer prepaid program and gathered functional and business requirements to support team and mitigate risks.
- Executed and managed assigned production programs valued at 2M(EGP).
- Implemented and led meetings, opening up dialog with area managers to discuss all program phases and implementation plans.
Integration Architect
Crossvale
Riyadh, KSA
10.2015 - 09.2016
- Act as key player in the STC (Saudi Telecom Company) Middleware (webMethods) upgrade project
- Helping and consulting users to formulate and document business requirements
- Identify, investigate, and analyze business processes, procedures and work practices, and also accountable for identifying and evaluating inefficiencies, while recommending optimal business practices regarding system functionality and behavior
- Formulate user and training documentation, and conducted formal training classes
- Outline all functional specifications for use by system developers.
Solutions Architect
Vodafone Egypt
Cairo, Egypt
01.2015 - 10.2015
- Spearheaded workshops and discussions to collect, document and formulate customer business requirements
- Led the identifying, investigating, and analyzing of business processes, procedures, and work practices
- Enacted functional solutions, such as creating, adopting, and implementing system test plans, which ensured acceptable quality and integrity of the system
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Implemented corrective actions to fix root causes of various issues, recommended optimal business practices, system functionality, and behavior
Lead, Analysis and Programming
Orange Telecom
Cairo, Egypt, Egypt
06.2012 - 01.2015
- Analysis and Programming (EAI), Accountable for project completion, including the launching of products or services that required complex integration and process automation within an allocated budget
- Align with all internal and external customers to formulate and document business requirements
- Identify, investigate, and assess business processes, procedures, and work practices
- Lead deployment of functional solutions, which included creating, adopting, and implementing system test plans that ensured acceptable quality and integrity of the system
- Accountable and lead of the development of different business processes by preparing the requirement and design documents, and developing these on the integration system [WebMethods][TIBCO BW]
- Generate requirements documents and system plans
- Encode, test, debug and maintain programs and applications.
Education
MBA - International Marketing
ESLSCA Business School
Cairo, Egypt 04.2013 - 09.2015
Bachelor of Science - Computer And Information Sciences
Ain Shams University
Cairo, Egypt 09.2006 - 09.2010
Skills
Digital Transformation
Business Solution Architecture
Business Solutions Design
Middleware
Integration
Business Analysis
People Management
Cloud Services
Certification
AWS Certified Solutions Architect Associate (AWS – CSAA-02)
Timeline
Integration Architect - Greenfield Transformation
Emirates Integrated Telecom Company (DU Telecom)
11.2021 - Current
AWS Certified Solutions Architect Associate (AWS – CSAA-02)
04-2020
TOGAF® 9 Certified
07-2019
Digital Transformation Senior Solution Architect
Etisalat
06.2019 - 10.2021
Middleware and Integration Consultant
Software AG
07.2018 - 06.2019
Portfolio Manager
Commercial International Bank, CIB
07.2017 - 07.2018
Program Manager
Vodafone Egypt
09.2016 - 07.2017
Integration Architect
Crossvale
10.2015 - 09.2016
Solutions Architect
Vodafone Egypt
01.2015 - 10.2015
MBA - International Marketing
ESLSCA Business School
04.2013 - 09.2015
Lead, Analysis and Programming
Orange Telecom
06.2012 - 01.2015
Bachelor of Science - Computer And Information Sciences
Ain Shams University
09.2006 - 09.2010