Amira Alexander
Chula Vista,CA
Summary
Recent USC graduate with a master’s in health administration and a passion for developing compassionate and operational efficient hospital organizations. Currently seeking a position in health care administration while offering an entrepreneurial attitude and proven abilities in strategic business planning, comprehensive secretarial support, financial management, and operational management. Flexibility, Reliable, and hardworking team player focused on boosting productivity with conscientious, detail-oriented, and practical approaches
Overview
6
6
years of professional experience
Work History
Financial Management Course Coordinator
USC SOL Price
01.2024 - 05.2024
- Formulated and implemented standardized rubrics for a body of 40 students, ensuring policy application
- Designed and utilized Excel spreadsheets to track student progress, enhancing data-driven decision-making
- Streamlined instructional support operations, achieving a 50% increase in efficiency based on monthly surveys
- Achieved 90% positive student reviews and ensured a 100% passing student rate.
Field Ops Project Coordinator (Resident)
Optum
06.2023 - 01.2024
- Successfully tracked deliverables of the Preventative Care Project, resulting in a 15% reduction in delivery times
- Achieved a 5% reduction in patient readmission rates, saving approximately $100,000 from operational oversight
- Oversaw 8 cross-functional teams, enhancing interdepartmental coordination and increasing success rates by 10%
- Supported the Director in data collection and policy analysis for the “Blood Pressure Quick Tip” article, improving community health education.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Legal Clerk
Law Offices of Hanna Brophy
02.2022 - 05.2023
- Coordinated medical and legal depositions, optimized office workflows and operational procedures
- Implemented software solutions to integrate inventory and billing systems, reducing manual labor by 4-man hours
- Managed legal correspondences, achieving a 95% accuracy rate in document retrieval
Office Manager and Lead Paralegal
Sharif Faust Lawyers
07.2021 - 01.2022
- Directed the implementation of office policies such as workflow processes and work assignments
- Achieved a 15% increase in new clientele
- Developed strategies to enhance client engagement through regular updates on case progress and educational materials about the claims process
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Implemented document management systems for over 150 cases that allow for secure storage and easy retrieval
Legal Research Analyst
Sexton Law Firm
01.2020 - 07.2020
- Located authoritative and relevant legal precedent to assess probable outcomes and potential arguments.
- Established relevant black letter law by researching statutes and codes to case jurisdiction.
- Conducted interviews with clients and witnesses to establish and verify key case information.
- Prepared concise and comprehensive memoranda summarizing key research for clients.
- Implemented Training plan for training new staff members or interns on best practices within the firm regarding case management processes
- Boosted compliance accuracy by 25% through the implementation of a new legal document review process, ensuring all worker’s compensation claims adhered to state and federal regulations
- Slashed case resolution time by 30% by developing and executing a streamlined workflow for legal research and evidence-gathering
Judicial Intern
San Francisco Superior Court
09.2018 - 01.2019
- Attended criminal/civil/family trials and kept minutes to prepare case reports for clerks and judge
- Prepared research materials for clerks and judges such as case law summaries and statutory analyses using Westlaw/LexisNexis to contribute to the memorandum, opinions, and other legal documents.
Administrative Assistant Intern
Port of San Diego
05.2018 - 08.2018
- Received and screened incoming calls, emails, and visitors and alerted the administrative manager to priority matters.
- Developed and maintained positive relationships with clients by providing excellent customer service.
- Suggested process improvements to make administrative processes and procedures more streamlined.
- Provided support for team projects on boosting tourism, infrastructure improvements, and community engagement initiatives- by tracking progress against timelines or budgets to contribute to team success
- Achieved the rank as the 4th designated vacation spot in the country
- Worked well in a team setting, providing support and guidance.
Education
Master of Health Administration - Health Administration
University of Southern California
Los Angeles, CA05.2024
Certificate of Achievement in Paralegal Studies -
Southwestern Community College
Chula Vista, CA05.2021
Bachelor of Political Science and Minor in Africana Studies -
San Francisco State University
San Francisco, CA05.2019
Skills
- Scheduling Coordination
- Microsoft Office
- Client Interfacing
- Project Briefs
- Risk Management
- Billing management
- Legal Analysis
- HIPAA Compliance
- Data Entry
- Documentation Review
- Cross-Functional Teamwork
Volunteer Experience
- UCI Medical Center, Patient Experience Specialist, 05/2023 - 06/2024, Acted as liaison for patients and medical staff; Developed brochures, videos, and digital content that explains procedures, treatment options, or hospital policies in a clear and accessible manner; Achieved Recognition with a 4-star rating in Patient Experience by Medicare
Southern California Community Clinic, Case Manager, 01/2021 - 01/2022,
- Acted as a liaison and advocate for patients, effectively communicating with service providers; Achieved a 25% increase rate of health aid approval for patients; Designed an executed transition plan to significantly reduce readmission rates and improve overall patient satisfaction; Secured the organization as Recipient of Gold Rating Quality Award 2021
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved a 100% passing rate by effectively helping with instructional support and student monitoring.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Financial Management Course Coordinator
USC SOL Price
01.2024 - 05.2024
Field Ops Project Coordinator (Resident)
Optum
06.2023 - 01.2024
Legal Clerk
Law Offices of Hanna Brophy
02.2022 - 05.2023
Office Manager and Lead Paralegal
Sharif Faust Lawyers
07.2021 - 01.2022
Legal Research Analyst
Sexton Law Firm
01.2020 - 07.2020
Judicial Intern
San Francisco Superior Court
09.2018 - 01.2019
Administrative Assistant Intern
Port of San Diego
05.2018 - 08.2018
Master of Health Administration - Health Administration
University of Southern California
Certificate of Achievement in Paralegal Studies -
Southwestern Community College
Bachelor of Political Science and Minor in Africana Studies -
San Francisco State University
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