Summary
Overview
Work History
Education
Skills
Timeline
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AMIRA AVERY-CHEEKS

Philadelphia,United States

Summary

Dynamic professional with 6 years of diverse experience in logistics, customer service, and healthcare support, adept at enhancing operational efficiency and fostering positive customer interactions. Proven ability to manage time effectively and adapt to changing environments while maintaining high standards of service and safety. Skills in effective communication and conflict resolution contribute to a collaborative work atmosphere. Dedicated to continuous improvement and delivering exceptional results in all roles undertaken.

Overview

8
8
years of professional experience

Work History

Construction Warehouse Worker

NVR
08.2024 - 08.2025
  • Receiving and Unloading: Verifying shipments, unloading trucks, and storing items in designated areas.
  • Inventory Management: Tracking stock levels, conducting cycle counts, and reporting discrepancies.
  • Order Picking and Packing: Locating items, preparing them for shipment, and ensuring order accuracy.
  • Equipment Operation: Proficiency with forklifts, pallet jacks, hand trucks, and other warehouse machinery.
  • Maintaining a Safe and Organized Workplace: Following safety protocols, cleaning, and ensuring proper storage of materials.
  • Quality Control: Inspecting items for damage, reporting issues, and ensuring products meet quality standards.
  • Reporting and Documentation: Recording inventory data, completing logs, and reporting any issues or discrepancies.
  • Trained new employees on warehouse procedures, safety protocols, and equipment operation.

Amazon Driver

Amazon
01.2024 - 04.2025
  • Delivered packages efficiently within designated routes, ensuring timely service and customer satisfaction.
  • Maintained vehicle cleanliness and performed routine inspections to uphold safety standards.
  • Communicated effectively with dispatch and team members to coordinate deliveries.
  • Managed delivery records and logs accurately to track performance metrics.
  • Adapted to changing schedules and routes to meet demand.
  • Assisted in training new drivers on best practices and delivery protocols.
  • Followed all relevant traffic laws and safety regulations.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Customer Service Representative

Wawa
07.2022 - 12.2024
  • Delivered exceptional customer service, resolving inquiries and complaints efficiently.
  • Maintained product knowledge to assist customers with selections and recommendations.
  • Processed transactions accurately, ensuring a smooth and prompt checkout experience.
  • Collaborated with team members to meet performance goals and enhance service delivery.
  • Trained new staff on customer service best practices and operational procedures.
  • Managed cash transactions accurately, ensuring compliance with company policies.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Pushed, pulled and transported large loads and objects.

Home Health Care Worker

365 Health Care
09.2022 - 08.2024
  • Personal Care: Assisting with bathing, dressing, grooming, and other personal hygiene tasks.
  • Medication Management: Reminding clients to take medications as prescribed and ensuring proper dosage and timing.
  • Vital Signs Monitoring: Measuring and recording vital signs (temperature, pulse, respiration, blood pressure) and reporting any significant changes.
  • Mobility Assistance: Helping clients with walking, transferring, and range-of-motion exercises.
  • Meal Preparation and Feeding: Preparing meals according to dietary restrictions and assisting with feeding as needed.
  • Light Housekeeping: Maintaining a clean and organized living space, including laundry, dishes, and general tidying.
  • Developed individualized care plans in collaboration with families and healthcare professionals to meet specific needs.
  • Enhanced patient well-being by providing compassionate and attentive care.
  • Collaborated with family members and caregivers to provide a consistent and supportive care environment, enhancing client satisfaction.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Shoe Warehouse Association

Snipes
08.2023 - 09.2023
  • Managed inventory for diverse shoe products, ensuring accurate stock levels and timely replenishments.
  • Coordinated shipping and receiving operations, optimizing logistics and maintaining quality standards.
  • Assisted customers with product inquiries, enhancing service quality and driving sales.
  • Collaborated with team members to streamline warehouse processes, improving overall efficiency.
  • Implemented safety protocols, contributing to a secure working environment.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Kept work areas neat, clean and free from debris.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Stocker

Flynn & Ohara Uniforms
08.2021 - 10.2021
  • Receive and unload shipments: Unloaded delivery trucks, verified incoming merchandise against invoices, and safely transported products to the stockroom or sales floor.
  • Stock shelves and displays: Efficiently stocked shelves and organized merchandise according to store layouts and visual merchandising guidelines. Ensured proper product rotation (e.g., first-in, first-out) to maintain freshness.
  • Maintain inventory: Monitored inventory levels, identified items for reorder, and assisted with inventory counts.
  • Label and price merchandise: Applied price tags and labels accurately, ensuring correct pricing information for customers.
  • Provide customer service: Assisted customers in locating items, answered product inquiries, and provided a positive shopping experience.
  • Maintain a clean and organized environment: Kept aisles, shelves, and storage areas clean and orderly.
  • Operate equipment: Operated equipment like pallet jacks and hand trucks to move merchandise safely and efficiently.
  • Follow safety procedures: Adhered to safety protocols and company guidelines for handling products and operating equipment.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Picked and packed order items.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Daycare Worker

Somerset Academy
07.2017 - 08.2021
  • Supervision and Safety: "Supervised children in a safe and engaging environment, adhering to established safety guidelines and procedures." or "Monitored children's activities to ensure a safe and healthy environment, both indoors and outdoors."
  • Activity Planning and Implementation: "Developed and implemented age-appropriate lesson plans and activities that promoted cognitive, social, and emotional development." or "Planned and led a variety of engaging activities, including arts and crafts, games, and outdoor play, to foster creativity and learning."
  • Childcare and Hygiene: "Provided nurturing care and support to children, including assistance with meals, diaper changes, and personal hygiene." or "Maintained a clean and organized environment, including sanitizing toys and play areas."
  • Communication and Collaboration: "Communicated effectively with parents and guardians regarding children's daily activities, behavior, and developmental progress." or "Collaborated with teachers and other staff to create a supportive and cohesive learning environment."
  • Record Keeping and Reporting: "Maintained accurate records of children's daily activities, progress, and any incidents." or "Reported any concerns regarding children's health, safety, or development to parents or guardians."
  • Monitored behavior, providing guidance and support to foster emotional development and social skills.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Distributed food, napkins, and beverages in preparation for snack time.
  • Maintained child-friendly environment with access to outdoor activities.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Read stories, sang songs and facilitated creative play.
  • Responded to inquiries from parents and guardians.
  • Logged information regarding naps, feedings, and any medications administered.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.

Education

High School Diploma -

Tacony Academy Charter School
06.2020

Skills

  • Self-motivation Expert
  • Conflict Resolution Expert
  • Time Management Expert
  • Teamwork Expert
  • Decision Making Expert
  • Leadership Expert
  • Effective Time Management Expert
  • Ability to Multitask Expert
  • Adaptability Expert
  • Communication Skills Expert
  • Ability to Work Under Pressure Expert
  • Fast Learner Expert
  • Ability to Work in a Team Expert
  • Hard Working Expert

Timeline

Construction Warehouse Worker

NVR
08.2024 - 08.2025

Amazon Driver

Amazon
01.2024 - 04.2025

Shoe Warehouse Association

Snipes
08.2023 - 09.2023

Home Health Care Worker

365 Health Care
09.2022 - 08.2024

Customer Service Representative

Wawa
07.2022 - 12.2024

Stocker

Flynn & Ohara Uniforms
08.2021 - 10.2021

Daycare Worker

Somerset Academy
07.2017 - 08.2021

High School Diploma -

Tacony Academy Charter School

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AMIRA AVERY-CHEEKS