Overview
Work History
Education
Skills
Websites
Certification
Additional Information - Interests Projects
Timeline
Generic

Amira Beckles

Katy,TX

Overview

8
8
years of professional experience
1
1
Certification

Work History

Jr. Customer Success Manager (Group Subscriptions)

Insider Inc.
10.2020 - Current
  • Cultivated and sustained relationships as the primary contact for the "Tech Touch" group subscriber segment, driving sales closures and maximizing subscription value.
  • Oversaw and managed group subscriptions inbox and sales inquiries, ensuring timely responses and efficient handling of requests and inquiries.
  • Owned all incoming requests, including client questions, contractual updates, and internal program updates.
  • Maintained and updated data within HubSpot CRM, ensuring accuracy in tracking account activities, purchases, and renewals.
  • Leveraged HubSpot CRM information for comprehensive reporting and streamlined automation processes.

Customer Success Intern

Insider Inc.
11.2019 - 09.2020
  • Addressed over 100 customer support tickets weekly, achieving high satisfaction ratings.
  • Delivered Tier 3 support for a news subscription product via email and phone.
  • Developed and organized the initial on-site FAQ section to improve customer self-service.
  • Analyzed and reported on customer cancellation reasons, offering strategic recommendations to minimize churn.
  • Engaged in cross-functional collaboration with Tech, Product, and Marketing teams to maintain a cohesive customer support strategy.

Communication Intern

Police Athletic League Inc (PAL)
01.2019 - 06.2019
  • Project managed PAL's inaugural website design and launch, including the curation of a 26+ program photo gallery, and a digital appointment booking feature that eliminated a manual workflow
  • Developed promotional materials including programmatic highlight brochures and email campaigns to 100+ students
  • Presented program to 120+ high school students across NYC's 5 boroughs with targeted outreach to 6 school partners, increasing enrollment by 20%.

Sales Associate /Key Holder

Diana Kane Boutique
12.2015 - 06.2019
  • Assisted 15-20 customers per day with product selection and personalized recommendations,
    generating over $1k in weekly sales with 45% of clients returning for a second purchase
  • Managed end-to-end on-site inventory by comparing product deliveries against purchase orders, reconciling $4k cash-on-delivery transactions, and updating website with new merchandise
  • Designed 2 boutique window displays by incorporating newly released and seasonal merchandise
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Education

Bachelor of Arts - Communications

CUNY Brooklyn College
Brooklyn, NY
08.2019

Skills

  • Zendesk
  • ZoHo Survey
  • Microsoft Office Suite
  • Google Office Suite
  • Similar Web
  • Hubspot
  • Zip
  • Figma

Certification

General Assembly - Certificate in Visual Design

Additional Information - Interests Projects

  • Music Director
  • Theater Actress

Timeline

Jr. Customer Success Manager (Group Subscriptions)

Insider Inc.
10.2020 - Current

Customer Success Intern

Insider Inc.
11.2019 - 09.2020

Communication Intern

Police Athletic League Inc (PAL)
01.2019 - 06.2019

Sales Associate /Key Holder

Diana Kane Boutique
12.2015 - 06.2019

Bachelor of Arts - Communications

CUNY Brooklyn College

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Amira Beckles