Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amira Bektic

St Louis,MO

Summary

Detail-oriented team player with strong organizational skills. Proven ability to effectively manage multiple projects simultaneously, ensuring a high degree of accuracy in all tasks. Committed to delivering exceptional results and exceeding expectations. Adept at prioritizing and meeting deadlines in fast-paced environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

PHARMACY OPERATION MANAGER

Walgreens
01.2021 - Current
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Leads performance management of technicians including making decisions and recommendations regarding discipline and termination.
  • Accountable for technician hiring, on-boarding, training, and scheduling
  • Monitors and holds pharmacy technicians accountable for timely training completion

SENIOR PHARMACY TECHNICIAN

Walgreens
01.2007 - Current
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted, measured and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collected co-payments or full payments from customers.
  • Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Provided critical support in emergency situations, quickly gathering necessary medications.


PATIENT BILLING/SERVICE REPRESENTATIVE

Washington University Neurosurgery
01.2014 - 01.2017
  • Received, recorded and responded to both incoming and outgoing telephone and email communications.
  • Increased efficiency by obtaining insurance authorization.
  • Responsible for locating, checking in, and retrieving medical records for patient appointments as well as incomplete charts.
  • Communicated with physicians nd clinical staff to assist in urgent scheduling needs.
  • Explained billing process to patients, answered incoming inquiries from patients and third-party payers.
  • Collaborated with physicians to make necessary adjustments and updates to scheduling templates.
  • Completed skills administrative work to assist all office personnel and operational needs
  • Coordinated various front office tasks including customer service, patient scheduling, and billing.
  • Increased efficiency by organizing patient files and implementing streamlined operations.
  • Oversee all aspects of patient management including scheduling, check-in, check-out, and billing payments.
  • Delivered exceptional customer service by effectively coordinating patient appointments and conducting reminder calls.

Education

Associate of Business Administration -

Missouri College
St Louis, MO
05.2009

Skills

  • Insurance Billing
  • Staff Management
  • Medicare and Medicaid process
  • Policy Enforcement
  • Performance Metrics
  • Budget Administration
  • Problem-Solving
  • Time Management
  • Problem-solving abilities
  • Multitasking
  • Works quick under pressure
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Adaptability and Flexibility
  • Decision-Making
  • Relationship Building
  • HIPAA Guidelines
  • Task Prioritization
  • Self Motivation
  • Analytical Thinking
  • Employee Performance Evaluations
  • Strong computer skills, expertise of Excel and Word

Certification

  • MISSOURI BOARD OF PHARMACY TECHNICIAN, 2008019386, 01/01/2008
  • CERTIFIED PHARMACY TECHNICIAN (CPHT), 540107010166680, 01/01/2010
  • APHA PHARMACY-BASED IMMUNIZATION CERTIFICATE, 01/01/2021

Timeline

PHARMACY OPERATION MANAGER

Walgreens
01.2021 - Current

PATIENT BILLING/SERVICE REPRESENTATIVE

Washington University Neurosurgery
01.2014 - 01.2017

SENIOR PHARMACY TECHNICIAN

Walgreens
01.2007 - Current

Associate of Business Administration -

Missouri College

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Amira Bektic