Amira George

• Handling a high volume of incoming calls and emails from customers

• Assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.

• Follow-up with customers to ensure that their needs are met and questions and concerns are resolved.

• Accurately, and effectively document every customer encounter and resolution in case note

• Conduct workshops and other training related services for customers.

• Collaborate with other departments to provide expertise and assistance in resolving participant issues.

• Handling a high volume of incoming calls from potential guests, owners and current guests

• Achieve sales targets by converting inquiries into bookings, utilizing effective qualifying, follow up, and quote management processes

• Responsible for responding owner inquiries regarding the financial status of their accounts

• responsible for taking payments on accounts while providing exceptional customer service

• Ensure all reservations are processed with careful attention to detail

• Accurately documenting every conversation with guests and owners into their account

• Develop long-lasting connections with your customers, creating referrals and repeat business

• Providing a positive customer experience with friendly and courteous service
• Registering sales on a cash register by scanning items, itemizing and totaling customers' purchases
• Resolves customer issues and answers questions
• Picking and placing the right product in the stock room to maintain organization.

• Provides a positive customer experience with fair, friendly, and courteous service
• Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
• Resolves customer issues and answering questions.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.

• Processing accounts payable and receivable, reconcile general ledgers
• Preparing financial statements, including balance sheets, tax returns, income statements, disbursements accounting, and profit and loss statements.

• Researched, developed and pitched stories that reflected the unique sensibilities of the NJ News network
• Supervised the post-production process, including editing, dubbing and color correction
• Edit videos for the Network's Facebook Page
• Organized The Stations contacts
• Organized the Stations shelves.