Amira Hussain
New York,NY
Overview
6
6
years of professional experience
Work History
Call Center Representative
MMC Group
Staten Island, NY
02.2023 - 10.2023
- Answered incoming calls from customers and provided assistance with product inquires, billing questions, and other customer service related issues.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Updated databases with new and modified customer data.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Medical Receptionist
CityMD: Urgent care
Staten Island, NY
04.2022 - 10.2022
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Greeted and checked in patients, updating patient information in computer system.
- Compiled and coded patient information or data in appropriate computer system.
Retail Sales Associate
AT&T
Queens, NY
04.2021 - 03.2022
- Assisted customers with finding the right product for their needs.
- Promoted specials offers and discounts to encourage additional purchases.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Dental Receptionist
Complete Dental
Brooklyn, NY
07.2020 - 01.2021
- Greeted patients, provided them with necessary paperwork and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
Dental Assistant
Liberty Dental Care
Queens, NY
01.2018 - 05.2020
- Sterilized instruments according to established guidelines and protocols.
- Educated patients on proper oral hygiene techniques and habits.
- Took digital X-rays of teeth using radiographic equipment.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Education
Susan E Wagner High School
Staten Island, NY06-2019
Skills
- Ability to work under pressure
- Reliable and Flexible
- Excellent communication skills
- Ability to adapt quickly
- Outgoing and professional
Timeline
Call Center Representative
MMC Group
02.2023 - 10.2023
Medical Receptionist
CityMD: Urgent care
04.2022 - 10.2022
Retail Sales Associate
AT&T
04.2021 - 03.2022
Dental Receptionist
Complete Dental
07.2020 - 01.2021
Dental Assistant
Liberty Dental Care
01.2018 - 05.2020
Susan E Wagner High School