Amira Legesse
GA
Summary
Experienced personal bringing 6 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
4
4
years of professional experience
Work History
Account Coordinator
Nolan Transportation Group, LLC
Alpharetta, GA
03.2021 - Current
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Managed system support functions to set priorities and service levels expectations.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Generated documentation and information required for customer shipments.
- Reported customer feedback to management.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Produced weekly status reports detailing logistic operations and problems.
- Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
Customer Project Intern
CIFAL United Nations
Atlanta And Curitiba Brazil
01.2020 - 05.2020
- Performs secondary duties as defined by Supervisor within their area of specialty.
- Ability to work Internationally in Brazil.
- Fostering relationships with customers through online engagement,such as e-mail marketing,social media, and promotional materials.
- Manage a fluctuating case load and customer follow ups.
- Assist in the preparation, writing, editing and dissemination of learning materials and other documents related to CIFAL Curitiba's projects and events.
- Assessed existing sustainability approaches to identify operations in need of greater engagement, improved efficacy and cost reductions.
- Monitored social media and online sources for industry trends.
- Suggested and created a new criteria material new procedure to resolve issues that persuade cancelling customers to stay with company, resulting in 20% decrease in cancellations.
- Wrote content marketing blog posts,developed digital content strategy, and used Google Analytics to track conversions.
- Manage online marketing campaigns, effectively driving brand awareness,engagement, and traffic to social media platforms.
Immigration Assistant Intern
International Rescue Committee
Atlanta, GA
05.2019 - 10.2019
- Obtain Tax documents, clearances, certificates and approvals from local, state and federal agencies.
- Assisted with mentoring new hire representatives while organizing training to maximize effectiveness.
- Enhanced productivity by staying on top of calls and maintaining control over direction of conversations with clients.
- Worked with clients from different cultures to improve life choices and maximize benefits of the immigration programs.
- Reviewed new project requirements using interviews and surveys.
- Tracked regulations volunteer applications and conducted background checks for the volunteer program.
Human Resources Customer Service Representative
Kennesaw State University
Kennesaw, GA
04.2018 - 02.2019
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Respond to customer requests via telephone and email.
- Develop new process for employee evaluation which results in marked performance improvements.
- Copy, log and scan supporting documentation.
- Providing problem resolution to employment-related disputes through communicate clearly.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Enthusiastic participated in training activities.
Center for University Learning Student Assistant
Kennesaw State University
Kennesaw, GA
05.2018 - 08.2018
- Completed a range of simultaneous job tasks to focus and support lecturer academic, research and operational needs.
- Initiated market research studies and analyzed findings.
- Proofed and approved production and printing drafts of promotional materials such as Facilitator guides that resolve issues.
- Created and presented presentations based on the Facilitator guides to new cliental.
Customer Service Representative
Toy's R Us
Kennesaw, GA
08.2015 - 04.2016
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided customer service through resolution of problems, explanation of bank service, and knowledge of financial planning, resulting in great customer satisfaction.
- Implemented strategic monitoring and incentive programs which resulted in: enhanced staff morale; optimized productivity levels.
- Ability to work in a fast paced environment.
- Ranked high in the top three salesperson in proven tracked record of creating profitable business growth through the creation of successful sales and marketing strategies for reward programs,and credit card registration.
Education
Bachelor of Arts - International Affairs
Kennesaw State University
Kennesaw, GA05.2020
Skills
- Client Assessment
- Product Knowledge
- Project Implementation
- PR
- Training Program Development
- Analytics
- Online Training Experience
- Create Workshops
- Marketing
- Administrative support
- Creative problem solving
- Market Research
- Social Media Strategies
Timeline
Account Coordinator
Nolan Transportation Group, LLC
03.2021 - Current
Customer Project Intern
CIFAL United Nations
01.2020 - 05.2020
Immigration Assistant Intern
International Rescue Committee
05.2019 - 10.2019
Center for University Learning Student Assistant
Kennesaw State University
05.2018 - 08.2018
Human Resources Customer Service Representative
Kennesaw State University
04.2018 - 02.2019
Customer Service Representative
Toy's R Us
08.2015 - 04.2016
Bachelor of Arts - International Affairs
Kennesaw State University
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