AMIRA MACEY
Seattle
Summary
Customer-focused professional experienced in hospitality, healthcare, and service roles. Strong communicator with proven organizational skills in fast-paced environments. Adaptable and committed to delivering quality work while supporting coworkers and clients, ensuring a positive and welcoming experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Chief Concierge
Sheraton Grand Seattle
Seattle
10.2024 - Current
- Built and established the concierge position for a high-volume property with 1,200+ rooms, defining workflows, guest service standards, and daily operations.
- Provided comprehensive concierge support, managing reservations, offering local recommendations, coordinating transportation, and resolving guest issues to enhance overall guest satisfaction.
- Developed and designed guest-facing handouts, local area guides, and informational materials to improve guest experience and staff efficiency.
- Collaborated with front desk leadership on service initiatives, including pre-arrival emails, amenities, and connections for front desk competition incentives from local businesses.
- Created internal training materials and trained new concierge team members.
- Coordinated restaurant reservations for guests, ensuring availability and preferences were met.
- Arranged transportation services for guests, including airport transfers and local travel options.
- Delivered detailed information on local attractions, restaurants, and activities to enhance guest experiences.
- Became a member of the Concierge Association of Seattle and earned certification credit as a Certified Tourism Ambassador (CTA).
- Cultivated partnerships with local businesses to secure exclusive offers, enhancing guest experience and creating win-win opportunities for partners.
- Responded to customer inquiries promptly and professionally through phone, email, and in-person interactions, ensuring high levels of guest satisfaction.
Barista
Cherry Street Cafe
Seattle
04.2024 - 10.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained food safety and sanitation standards.
Concierge
Marriott Vacation Club
Park City
10.2023 - 03.2024
- Managed the day-to-day operations of the concierge desk.
- Answered phone to make reservations, take and distribute messages or redirect calls.
- Utilized problem solving skills to identify solutions for various issues related to concierge duties.
- Managed incoming calls from customers seeking information or assistance.
- Provided exceptional customer service at all times in order to exceed expectations.
- Greeted and assisted guests in a friendly and professional manner, providing information about the hotel's services and amenities.
- Developed strong relationships with key contacts within the hospitality industry to ensure excellent customer service delivery.
- Maintained up-to-date knowledge of local area attractions, services, and activities.
- Utilized basic conflict resolution skills to handle difficult guests and customers.
- Provided timely and accurate information about local attractions, restaurants, transportation, and events.
Home Health Aide
Intermountain Healthcare
Salt Lake City
08.2023 - 10.2023
- Assisted with activities of daily living including bathing, grooming, feeding, toileting and transferring of clients
- Offered companionship and emotional support to clients while assisting with daily tasks
- Prepared beds and changed linens, maximizing patient comfort
- Transported patients to bathroom and provided incontinent care
- Utilized excellent time management skills to ensure that all assigned duties were completed within the specified timeframe
- Maintained confidentiality regarding patient information at all times in accordance with HIPAA regulations
- Maintained accurate records of patient care, condition, progress, and concerns
- Demonstrated ability to provide compassionate and respectful care for elderly patients in their homes
- Developed strong communication skills by interacting with a variety of medical professionals, family members, and patients
- Performed basic nursing procedures such as wound dressing, administering medication, and providing personal care services
- Provided support and personal services, enabling patients to stay in homes
- Recorded patient information, notifying nursing staff of changing or unusual conditions
- Transported patients using proper body mechanics or lifting devices for accident prevention
- Observed physical conditions of patients regularly and reported any changes promptly to the supervising nurse or physician
- Maintained accurate records of patient information including vital signs, medications administered and observed changes in health status
- Provided emotional support for clients struggling with mental health issues such as depression or anxiety
- Provided catheter care by emptying and recording intake and output
- Participated in staff meetings to discuss patient care plans
- Turned non-ambulatory patients regularly, supporting comfort and preventing bedsores.
Live-Out Nanny
Babysitting Service
Salt Lake City
01.2021 - 08.2023
- Cared for a four year old boy and a 10 year old girl
- Maintained a consistent level of energy throughout the day by engaging with the children in various activities both indoors and outdoors
- Provided assistance around the house depending on family's needs including light laundry duties, tidying up rooms
- Encouraged independence among children while helping them develop their social skills by organizing playdates or attending local events with them
- Adapted quickly to new environments and situations; displayed flexibility when dealing with unexpected circumstances
- Enforced rules set forth by parents while also incorporating own personal style of discipline based on positive reinforcement techniques
- Instructed and assisted children in handwashing and eating to develop health and personal habit
- Met regularly with parents to discuss children's activities and development
- Instructed children in safe behavior, such as seeking adult assistance when crossing street and avoiding contact with unsafe objects
- Transported children to school, social outings, and medical appointments
- Incorporated music and art activities to encourage creativity and expression
- Helped prepare and serve nutritionally balanced meals and snacks for children
- Supervised and assisted with homework
- Modeled appropriate behaviors to encourage social and emotional development
- Created a safe environment for children by removing hazards and enforcing appropriate boundaries
- Developed relationships with the children to foster trust and respect.
Certified Nursing Assistant
Mt. Olympus Rehab Center
Salt Lake City
08.2022 - 03.2023
- Assisted 17+ residents each shift with daily living activities, ensuring they were on time/fed for all meals and activities
- Responded to residents call lights in a timely and effective manner
- Observed and recorded data for physical and emotional changes
- Reported any changes with the resident to the nurse and ways to help or improve those changes
- Transferred patients using gait belts, hoyer lifts, and easy stands to ensure patient safety and comfort
- Followed LPN or RN instructions for range-of-motion activities for residents
- Provided social and emotional support to improve residents' morale
- Establish and build rapport with team members, residents, and families
- Helped residents with daily hygiene, including showering; oral and peri care; incontinence care; minimizing rashes, sores, and soiling
- Support residents with arts and crafts, music, games, reading, and active listening/conversation
- Managed multiple tasks for over 17 residents to enhance efficiency and responsiveness during care.
Barista
Old Cuss Cafe
Salt Lake City
12.2021 - 08.2022
- Maintained cleanliness of the kitchen and espresso machine.
- Organizing vendors clothing sales
- Prepping/baking food items
- Knowledge of steaming milk, espresso, espresso machines, grinders, etc.
- Working with ovens to cook meals
- Making sure food is dated, labeled, and sealed to ensure up-to-date healthy food
- Serving tables
- Using a POS system to take orders
- Restocking cups, lids, food items, and merchandise
- Store runs to get items we need
- Attention to detail, especially during Covid, ensuring that the restaurant/work area is clean and sanitized at all times
- Courteous and social to patrons.
Barista
Coffee and Coco
Salt Lake City
04.2021 - 01.2022
- Responsible for service of beverage and food
- Financial management
- Ensured the kitchen, coffee bar, and customer dining area met cleanliness and health standards.
- Food preparation
- Knowledge of espresso machines
- Engaged with patrons to create a welcoming dining atmosphere
Busser
Oasis Cafe
Salt Lake City
08.2020 - 01.2021
- Cleaned tables and assisted in the kitchen.
- Attention to detail, especially during Covid, ensuring that the restaurant is clean and sanitized.
- Restocked supplies, including napkins and utensils, as needed.
- Maintained a friendly attitude towards customers at all times.
- Wiped down and cleaned chairs, booths, and highchairs.
- Courteous and social to patrons.
- Cleared and set tables efficiently for incoming guests.
Education
Bachelor of Science - Psychology
Western Governors University
Salt Lake City, UT07-2027
CERTIFIED NURSING ASSISTANT TRAINING
Salt Lake City, UT01-2023
High School Diploma -
HIGHLAND HIGH SCHOOL
Salt Lake City, UT01-2021
Skills
- Hospitality skills
- Customer Service
- Telephone Etiquette
- Attention to Detail
- Effective problem solving
- Excellent memory
- Highly Adaptable
- Strong Work Ethic
- Compassion and Empathy
- Friendly and outgoing
Certification
- Certified Tourism Ambassador, 2026
- CPR Certification, American Heart Association CPR Training, 2023
- BLS Certification, American Heart Association BLS Training, 2023
- Food Handlers, UtahFoodHandlers.com, 2022
- Certified Nursing Assistant, CCCNA.com, 2022
Timeline
Chief Concierge
Sheraton Grand Seattle
10.2024 - Current
Barista
Cherry Street Cafe
04.2024 - 10.2024
Concierge
Marriott Vacation Club
10.2023 - 03.2024
Home Health Aide
Intermountain Healthcare
08.2023 - 10.2023
Certified Nursing Assistant
Mt. Olympus Rehab Center
08.2022 - 03.2023
Barista
Old Cuss Cafe
12.2021 - 08.2022
Barista
Coffee and Coco
04.2021 - 01.2022
Live-Out Nanny
Babysitting Service
01.2021 - 08.2023
Busser
Oasis Cafe
08.2020 - 01.2021
Bachelor of Science - Psychology
Western Governors University
CERTIFIED NURSING ASSISTANT TRAINING
High School Diploma -
HIGHLAND HIGH SCHOOL