Amira Masaad
San Antonio,TX
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to important details. Sales expert promotes products and plans to boost store profits. Welcoming and intelligent worker with proven history of accuracy, efficiency and punctuality. Skilled at focusing with great attention to detail and organization skills. Resourceful and outgoing professional with training in POS software. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Diligent Registered Behavioral Technician with solid background as Registered Behavioral Technician. Skilled in implementing behavior intervention plans and achieving positive outcomes. Demonstrated expertise in data collection and analysis, as well as effective communication with interdisciplinary teams.
Experienced with implementing behavior intervention plans to support clients' developmental goals. Utilizes data-driven approaches to monitor progress and adapt strategies. Strong understanding of behavior analysis principles and effective communication with families and teams.
Patient Behavior Technician with 2 years of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Behavioral Technician
Contour Behavior Collaborative
10.2024 - Current
- Supported smooth transitions between activities during therapy sessions, minimizing disruptions and maximizing productivity.
- Contributed to successful case management by collaborating closely with supervisors on treatment plan adjustments.
- Maintained accurate records, contributing to the overall success of treatment plans.
- Increased client engagement by employing creative and age-appropriate activities during sessions.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Adapted instructional materials based on client performance data, ensuring continued progress toward goals.
- Facilitated skill acquisition through systematic instruction and reinforcement strategies tailored to individual client needs.
- Assisted Board Certified Behavior Analysts in developing evidence-based strategies for optimal results.
- Streamlined daily routines for clients using visual schedules, prompting systems, and other organizational tools as needed.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and wellbeing.
- Promoted a safe environment, ensuring adherence to agency policies and procedures.
- Provided compassionate care while addressing clients'' unique needs and preferences.
- Improved communication skills among clients through targeted social skills training interventions.
- Established rapport with clients, fostering trust and positive relationships that facilitated learning opportunities.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Maintained patient records, documenting changes in patient condition.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Supported clients'' academic success through implementation of evidence-based teaching strategies aligned with their individual learning needs.
- Integrated creative problem-solving methods into therapy sessions to foster critical thinking abilities among clients facing challenges in everyday situations.
- Utilized positive reinforcement techniques to encourage desirable behaviors, contributing to significant client progress.
- Developed and implemented strategies to increase verbal behavior, enabling clients to communicate needs more effectively.
- Engaged in continuous professional development to stay abreast of latest ABA techniques, ensuring highest standard of care.
- Improved client's daily living skills with personalized training sessions, enhancing their independence and quality of life.
- Engaged clients in social skills groups to boost their interaction capabilities, promoting better social integration.
- Supported clients in developing coping mechanisms, empowering them to manage stress and anxiety more effectively.
- Adapted communication methods to meet each client's unique needs, facilitating clearer understanding and cooperation.
- Ensured compliance with ethical standards and confidentiality requirements, safeguarding client trust and security.
- Strengthened communication skills through regular interactions with others.
Registered Behavioral Technician
AB Solutions
09.2023 - 10.2024
- Supported smooth transitions between activities during therapy sessions, minimizing disruptions and maximizing productivity.
- Contributed to successful case management by collaborating closely with supervisors on treatment plan adjustments.
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Maintained accurate records, contributing to the overall success of treatment plans.
- Increased client engagement by employing creative and age-appropriate activities during sessions.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Adapted instructional materials based on client performance data, ensuring continued progress toward goals.
- Facilitated skill acquisition through systematic instruction and reinforcement strategies tailored to individual client needs.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Promoted a safe environment, ensuring adherence to agency policies and procedures.
- Established rapport with clients, fostering trust and positive relationships that facilitated learning opportunities.
- Supported clients in developing coping mechanisms, empowering them to manage stress and anxiety more effectively.
- Delivered targeted behavior modification programs, which significantly reduced instances of aggressive behavior in clients.
- Promoted generalization of learned behaviors across various settings, ensuring clients' success beyond clinical environment.
- Utilized positive reinforcement techniques to encourage desirable behaviors, contributing to significant client progress.
- Facilitated generalization of learned skills across various environments by collaborating with educators, therapists involved in clients'' care networks.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
Server/Cashier Team Lead
Pasha Mediterranean Grill
05.2019 - 10.2021
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Met high productivity standards in processing payments for customers.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Answered customer quests, provided store information and escorted to desired store areas.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Trained new team members in cash register operation and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Smoothie Maker/Cashier
Smoothie King
01.2016 - 03.2019
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Met high productivity standards in processing payments for customers.
- Helped with purchases, locating items and signing up for rewards programs.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
- Increased sales by suggesting specific complementary items to customers.
Education
Some College (No Degree) - Psychology
Northwest Vista College
San Antonio, TXHigh School Diploma -
Clark High School
San Antonio, TX06.2020
Skills
- Merchandise stocking
- Loss prevention
- Store opening and closing
- Hard-working
- Verbal/written communication
- Merchandising
- Payment processing
- Security monitoring
- Opening and closing procedures
- Customer relations
- ID verification
- Merchandise restocking
- Credit and cash transactions
- Cash management
- Bank deposits
- Customer assistance
- Cash drawer balancing
- Coin counting
- Liquor regulations and compliance
- Cash register operation
- Scanner operations
- Returns and exchanges
- Product recommendations
- Effective customer upselling
- Social skills development
- Behavior reduction strategies
- Applied behavior analysis
- Intraverbal training
- Reinforcement strategies
- Behavioral assessment
- Errorless learning
- Prompting techniques
- Token economy systems
- Natural environment training
- Discrete trial training
- Visual supports
- Data collection
- Self-management strategies
- Crisis management
- Community integration
- Functional behavior assessments
- Verbal behavior intervention
- Manding training
- Motor imitation training
- Relationship building
- Behavior intervention plans
- Client engagement
- Treatment implementation
- Behavior modification techniques
- Data collection and analysis
- Transition planning
- Critical thinking
- Registered behavior technician (RBT)
- Decision-making
- Behavior observation
- Encouragement and motivation
- Problem-solving abilities
- Active listening
- Effective communication
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Arabic
Limited Working
Timeline
Registered Behavioral Technician
Contour Behavior Collaborative
10.2024 - Current
Registered Behavioral Technician
AB Solutions
09.2023 - 10.2024
Server/Cashier Team Lead
Pasha Mediterranean Grill
05.2019 - 10.2021
Smoothie Maker/Cashier
Smoothie King
01.2016 - 03.2019
High School Diploma -
Clark High School
- Basic Life Support (BLS) Certification - American Heart Association.
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
Some College (No Degree) - Psychology
Northwest Vista College
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