Amira Musinovic
Rocklin,CA
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Adept at effective communication and issue resolution, ensuring customer satisfaction. Eager to contribute interpersonal skills and dedication to excellence in a customer-centric, team-oriented role.
Overview
11
11
years of professional experience
Work History
Receptionist (Temporary)
SMA America
05.2024 - 06.2024
- Sorted emails and physical mail by department
- Prepared shipping labels via FedEx & shipped items out
- Prepared meeting rooms, employee/visitor badges; maintained break room
- Kept reception area clean and neat to give visitors positive first impression.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Various other miscellaneous tasks.
Call Center Agent/Job Trainer
Thunder Valley Casino
08.2017 - 11.2023
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills. Maintained a 95% average call monitoring rating
- Managed hotel, restaurant/spa reservations, room cleaning, item, maintenance requests
- Handled customer calls, scheduled appointments, and resolved queries
- Trained new agents to self-sufficiency in verbiage, software, and multitasking, created manual's for policies and processes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Host/Cashier
Thunder Valley Casino
01.2015 - 01.2017
- Monitored dining sections and managed the guest waiting list
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Customer Service/Administration
Dealsnapt
01.2013 - 01.2015
- Compiled sales reports and managed merchant accounts
- Handled accounts receivable/payable, bank reconciliation, and ledger entries
- Created mailing labels and sent out merchant welcome packets.
Education
A.S. Degree in Accounting -
Sierra College
Rocklin, CaliforniaSkills
- Microsoft Word
- Excel
- PowerPoint
- QuickBooks
- Opera PMS
- Hotel Service Optimization System
- Cisco Phone System
- Organizational and planning skills
- Strong verbal and written communication
- Strong research skills
- Easily trainable
- Data entry
Timeline
Receptionist (Temporary)
SMA America
05.2024 - 06.2024
Call Center Agent/Job Trainer
Thunder Valley Casino
08.2017 - 11.2023
Host/Cashier
Thunder Valley Casino
01.2015 - 01.2017
Customer Service/Administration
Dealsnapt
01.2013 - 01.2015
A.S. Degree in Accounting -
Sierra College
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