Amira Parker
Enid,OK
Summary
Proven multitasker and team collaborator, I excelled at Colton's Steakhouse by enhancing customer satisfaction and efficiently managing high-pressure situations. Skilled in CRM software and adept at problem-solving, my focus on customer engagement and retention significantly contributed to a positive work environment and improved service standards.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Colton's Steakhouse
06.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Crew Member
McDonald's
02.2022 - 08.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Enid High School
Enid, OK05-2023
Skills
- Complaint Handling
- Social Media
- CRM Software
- Team Collaboration
- Customer Engagement
- Relationship Building
- Team training and development
- Customer Retention
- Payment management
- Customer queries
- Research capabilities
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Excellent Communication
- Reliability
- Calm and Professional Under Pressure
- Multitasking Abilities
- Computer Skills
- Understanding Customer Needs
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
Timeline
Restaurant Hostess
Colton's Steakhouse
06.2024 - Current
Crew Member
McDonald's
02.2022 - 08.2023
High School Diploma -
Enid High School
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