Amira Qaddoumi
Delray Beach,FL
Summary
A highly adaptable and reliable supervisor with exceptional customer service skills and extensive knowledge of coffee-making techniques. Demonstrated ability to multitask and maintain accuracy in a fast-paced environment. A skilled communicator with a friendly and outgoing demeanor, able to collaborate effectively with team members to ensure a positive customer experience.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
07.2025 - 12.2025
- Supervised daily operations, ensuring exceptional customer service and smooth workflow.
- Trained and mentored new baristas, fostering a collaborative team environment.
- Managed inventory levels, optimizing supply orders to minimize waste.
- Implemented quality control measures, enhancing beverage consistency and preparation standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Barista
Starbucks
10.2022 - 03.2025
- Built strong relationships with regulars and new customers by providing friendly, personalized service.
- Kept detailed records of sales transactions using POS systems for accurate accounting purposes.
- Answered customer phone calls and appropriately addressed questions and complaints.
- Provided exceptional customer service by anticipating customer needs before they arise. Trained new staff members on proper espresso machine use, drink preparation methods and customer service etiquette.
- Collaborated with team members to ensure a positive customer experience from start to finish.
- Utilized cash register or POS system to receive and process payments.
- Delivered high-quality customer service to promote company's culture, values, and mission.
- Developed extensive knowledge of coffee-making techniques, including espresso extraction, milk steaming, and latte art.
- Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
Customer Service Representative
Market 32
08.2021 - 10.2022
- Trained new staff on customer service protocols and systems.
- Resolved customer inquiries through phone, email, and chat platforms.
- Managed customer accounts, ensuring accurate information and timely updates.
- Collaborated with team members to enhance service delivery processes.
- Maintained high standards of professionalism while handling escalated complaints.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - undefined
Middletown High School
Middletown, Connecticut10.2023
Skills
- Friendly and outgoing
- Active listener
- Time management
- Problem-solving
- Attention to detail
- Verbal and written communication
- Team player
- POS systems
- Organizational skills
- Reliable and dependable
- Multitasking Abilities
- Front counter maintenance
- Opening and closing duties
Timeline
Shift Supervisor
Starbucks
07.2025 - 12.2025
Barista
Starbucks
10.2022 - 03.2025
Customer Service Representative
Market 32
08.2021 - 10.2022
High School Diploma - undefined
Middletown High School