AMIRA SHAMIEH
Belmont,CA
Summary
Results-oriented professional providing executive support and effective team leadership in business operations. Demonstrated ability to manage multiple tasks and priorities with meticulous attention to detail. Skilled in office management, dispatching, database management, vendor negotiations, and contract management. Proven track record of delivering exemplary customer service and fostering team collaboration while utilizing cutting-edge technology to exceed business performance expectations. Recognized for implementing cost-cutting measures, streamlining operations, and driving productivity improvement. Committed to maintaining a high threshold for business operations.
Overview
9
9
years of professional experience
Work History
Project Office Manager
Sage Eldercare Solutions
Burlingame, CA
12.2023 - Current
- Oversaw CRM updates and backups, report generation and troubleshooting requisition.
- Leveraged technology to recommend enhanced or optimized systems.
- Supervised business office staff and administrators, driving office operations.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
- Evaluated office processes to report opportunities for improvement to leadership.
- Executed marketing communications to increase brand awareness and visibility and influence customer buying decisions.
- Oversaw in-project technology deployment, lending technical guidance and leadership to complete objectives.
- Assessed IT accessibility and usefulness, lending advisory and troubleshooting services to streamline workplace efficiency.
- Advised and assisted specific staff members to support understanding of changes and implementation of streamlined processes.
- Coordinated vendors, timelines and budgets for events.
- Planned and coordinated registration, hotel accommodations and transportation to facilitate smooth execution of event activities.
Business Development & Custom Projects Assistant
Da Vinci Marble
06.2023 - 12.2023
- Provide administrative support to the Business Development and Custom Projects departments to optimize procedures
- Assemble sample kits and binders for client libraries
- Organize the sample library
- Label and stamp curated samples for inside and outside Client presentations
- Coordinate lunches for presentations
- Manage communication between departments for ordering and distributing samples
- Maintain the Microsoft Outlook calendar for both departments ranging from Events to managing incoming Custom Order shipments
- Update CRM with necessary project information
- Develop and maintain strong relationships between various departments.
Listing Coordinator/Marketing Manager
KW Peninsula Estates, Disen Cai Real Estate Group
02.2022 - 04.2023
- Assist in managing all listings, from listing contract signed to escrow
- Assist in handling customer relations during the listing period including weekly check-ins calls and communications, ensuring exceptional customer service is provided
- Assist in coordinating and scheduling all vendor appointments
- Manage a robust Listing calendar, and assist in executing time lines
- Assist in project management of Listing preparations
- Assist in the hiring, contract negotiation, and management of vendors
- Lead generate to build out vendor list
- Work with Virtual Assistant to oversee database management for Listings
- Work with Marketing Director to create and execute marketing plans for each Listing (print and digital)
- Produce MLS Listing Draft with all correct information
- Create property write-ups and other marketing language for listings
- Drive the improvement of all listing processes for superior customer service, cost effectiveness, and efficiency
- Assist in the set-up, execution, and success of client events, DCRG participation in community events, and team building events
- Act as a positive contributor and collaborator on the team
- Design and edit posts for social media, while also creating a social media post schedule
- Create captions and content weekly, including creating and editing video content
- Provide administrative support to the Business Development and Custom Projects departments to optimize procedures.
Executive Assistant
KW Peninsula Estates, Lina Yang Real Estate Group
10.2021 - 01.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity
- Developed and deployed marketing collateral to promote properties and drive sales
- Coordinated leads management with Chime CRM software to improve efficiency with prioritized prospects
- Kept contacts organized with Chime system to maintain readiness for future mailings
- Prepared offers and disclosures and used Docusign and SAMCAR to complete paperwork
- Coordinated appointments to show marketed properties
- Maintained efficient office operations by handling errands and administrative functions.
Associate District Manager
ADP
03.2021 - 08.2021
- Work within a defined geographic territory to close sales, win business, and reach sales
- Close sales by recommending the right solutions to help our clients understand the real needs of their business
- Earn referral business by networking with existing and soon-to-be clients, and forging partnerships in-person and over the phone with key decisions makers at the C-level
- Connect with other ADP associates to build a network of internal partners
- Collaborate daily to achieve sales together.
Sales Lead/Assistant Store Manager
ALDO Shoes
07.2015 - 03.2021
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Open/close cash registers, doing tasks such as balancing cash drawers and making deposits
- Plan and prepare work schedules and keep records of employees' work schedules
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Interview/train new employees and associates.
Education
Bachelor of Arts - Political Economics
UC Berkeley
Associate of Arts - Economics
Cañada College
Skills
- Project Management
- Administrative Support
- Office Administration
- Project Coordination
- Event Planning
- Meeting Coordination
- Data Entry
- Fast Learner
- Spreadsheet Software
- Team Collaboration
- Operations Support
- Marketing Assistance
- Calendar Management
- Workflow Planning
- Business operations management
- CRM and office management software
- Event Coordination
- Scheduling and calendar management
- Training and development
Languages
- English, Native
- Spanish, Conversational
- Arabic, Conversational
Timeline
Project Office Manager
Sage Eldercare Solutions
12.2023 - Current
Business Development & Custom Projects Assistant
Da Vinci Marble
06.2023 - 12.2023
Listing Coordinator/Marketing Manager
KW Peninsula Estates, Disen Cai Real Estate Group
02.2022 - 04.2023
Executive Assistant
KW Peninsula Estates, Lina Yang Real Estate Group
10.2021 - 01.2022
Associate District Manager
ADP
03.2021 - 08.2021
Sales Lead/Assistant Store Manager
ALDO Shoes
07.2015 - 03.2021
Bachelor of Arts - Political Economics
UC Berkeley
Associate of Arts - Economics
Cañada College
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