CALVIN N. SINGLETON JR.
Savannah,Georgia
Summary
Results-driven customer support and operations professional with extensive experience in customer service, logistics support, client relations, call center operations, and administrative coordination. Proven ability to resolve complex customer concerns, manage high-volume communications, and deliver exceptional customer experiences in fast-paced banking, logistics, and service-based environments. Skilled in problem-solving, account support, conflict resolution, and cross-functional communication while maintaining accuracy and efficiency. Recognized for building strong customer relationships, improving service experiences, and supporting operational success. Proficient in CRM systems, Microsoft Office Suite, data entry, email communication, and customer engagement strategies.
Overview
21
21
years of professional experience
Work History
Senior Administrator
VTWC
Perth Amboy, NJ
01.2004 - 01.2021
- Create and develop community programs, marketing partnerships and business plans.
- Provide consulting services to non-profit organizations based in the U.S.
- Establish beneficial partnership and sponsorship agreements.
- Negotiate contracts and secure state funding.
- Organize and conduct several training programs throughout NJ.
- Oversee monthly/quarterly budget as well as counsel individuals on a weekly basis.
- Non- Profit Organization
Senior Administrator
VTWC
Perth Amboy, NJ
01.2004 - 01.2016
- Provided direct support and assistance to community members and organizational stakeholders.
- Managed communications, scheduling, and administrative functions to improve service delivery.
- Resolved concerns and maintained positive relationships with partners and clients.
- Coordinated training sessions and events requiring strong customer service and organizational skills.
- Non-Profit Organization
Lead Administrator
VTWC
Perth Amboy, NJ
01.2002 - 01.2004
- Answered incoming calls and responded to inquiries in a professional and timely manner.
- Maintained billing procedures, schedules, and administrative records.
- Supported leadership through calendar management, travel coordination, and office administration.
- Non-Profit Organization
Technical Analyst / Customer Support Representative
FedEx Corporation
Somerset, NJ
01.2000 - 01.2002
- Worked in a high-volume call center environment handling approximately 60+ customer calls daily.
- Assisted customers with package tracking, shipping concerns, and delivery-related issues.
- Responded to inquiries via phone and email while maintaining professionalism and accuracy.
- Built positive customer relationships through effective communication and issue resolution.
Client Services Associate
Bank of America / Merrill Lynch
Hopewell, NJ
01.2010
- Provided high-quality customer support for Merrill Lynch Brokerage and Bank of America clients.
- Responded to customer inquiries, concerns, and account-related requests with professionalism and accuracy.
- Coordinated with internal departments to resolve client issues and ensure customer satisfaction.
- Maintained strong client relationships through effective communication and timely follow-up.
Education
Lincoln Technical Institute -
Lincoln Technical Institute
Edison, NJ01-1999
Skills
- Customer Service
- Customer Support
- Customer Experience
- Client Relations
- Logistics Support
- Call Center Operations
- Account Management
- Problem Resolution
- Conflict Resolution
- Complaint Resolution
- Escalation Management
- Phone Support
- Email Support
- Data Entry
- Administrative Support
- CRM Software
- Customer Retention
- Order Tracking
- Team Collaboration
- Communication Skills
- Time Management
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Social Media Customer Service
Timeline
Client Services Associate
Bank of America / Merrill Lynch
01.2010
Senior Administrator
VTWC
01.2004 - 01.2021
Senior Administrator
VTWC
01.2004 - 01.2016
Lead Administrator
VTWC
01.2002 - 01.2004
Technical Analyst / Customer Support Representative
FedEx Corporation
01.2000 - 01.2002
Lincoln Technical Institute -
Lincoln Technical Institute