Amira Sofyan
Bossier City,LA
Summary
Results-driven professional with extensive experience in property management, retail sales, and administrative support. Proven track record of exceeding performance goals, managing teams, and delivering exceptional customer service. Adept in administrative management, CRM software, event coordination, and financial accounting. Seeking to leverage diverse skills and experience in a new career opportunity.
Overview
13
13
years of professional experience
Work History
Assistant Property Manager
Heritage Properties Inc.
03.2020 - 02.2024
- Managed administrative functions including scheduling in-person and virtual tours, processing applications, and conducting background checks.
- Conducted unit inspections, managed deposit accounting, and handled move-in/move-out charges.
- Maintained monthly leasing and renewal goals, monitored property analytics, and handled collections.
- Coordinated events, managed weekly marketing efforts, and provided on-call assistance for emergency resident issues.
- Facilitated correspondence with vendors and maintenance personnel, ensuring timely resolution of issues.
- Utilized CRM software daily to manage property data and resident interactions.
Store Manager
Verizon Wireless (Russell Cellular)
08.2015 - 04.2019
- Led hiring, training, and coaching of the sales team, maintaining short and long-term sales goals.
- Managed customer account escalations professionally, creating an environment that promoted customer satisfaction and retention.
- Handled inventory ordering and auditing of devices and accessories.
- Achieved promotion to store manager within six months due to exceptional sales performance.
Temp Receptionist
Keller Williams
04.2015 - 08.2015
- Facilitated communication between clients, real estate agents, and vendors via phone and email.
- Provided high-quality administrative support, including managing appointments and messages.
- Maintained confidentiality of sensitive information while handling administrative tasks.
Sales Associate
Old Navy
03.2014 - 04.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Perfume N’ More
08.2011 - 10.2012
- Stocked merchandise, assisted customers with selecting perfumes and colognes, and organized products by alphabetical order and popularity.
- Maintained a flexible schedule to accommodate holiday and weekend shifts.
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals.
Education
Edsel Ford High School
Dearborn, MISkills
- Proven leadership and management
- Extensive property management experience
- Exceptional customer service and administrative skills
- Strong coordination and organizational abilities
- Financial and marketing knowledge
- Adaptability and flexibility
Timeline
Assistant Property Manager
Heritage Properties Inc.
03.2020 - 02.2024
Store Manager
Verizon Wireless (Russell Cellular)
08.2015 - 04.2019
Temp Receptionist
Keller Williams
04.2015 - 08.2015
Sales Associate
Old Navy
03.2014 - 04.2015
Sales Associate
Perfume N’ More
08.2011 - 10.2012
Edsel Ford High School
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