Amiracle Jordan
Florissant,MO
Summary
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Resident Assistant
Cedarhurst Senior Living
St Louis, MO, MO
10.2025 - Current
- Assisted residents with daily living activities and personal care needs.
- Coordinated social activities to enhance resident engagement and community building.
- Monitored resident safety and reported any concerns to nursing staff promptly.
- Maintained accurate records of resident care and activity participation.
- Fostered positive relationships with residents and their families through effective communication.
- Implemented safety protocols to maintain a secure living environment for all residents.
- Supported new staff by providing training on policies and procedures at Cedarhurst Senior Living.
- Completed routine rounds, checking with residents to meet care needs.
- Aided residents with ambulation or walker, cane and wheelchair use.
- Monitored assigned areas for cleanliness and security purposes.
- Transported residents to activities and meals.
- Managed administrative tasks, maintenance requests, room change process, and incident reports.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Implemented educational programs focusing on personal development topics such as study skills, time management, stress management.
- Assisted with resolving student conflicts and disputes.
- Responded and assisted with diverse needs of residents on wing.
- Served as an information resource for residents regarding campus services.
- Promoted diversity awareness by creating informative bulletin boards or hosting special events addressing relevant issues.
- Planned fun activities throughout the semester such as holiday celebrations or themed nights.
- Collaborated with Resident Directors on programming initiatives for the residence hall.
- Enforced University policies while maintaining an atmosphere conducive to learning.
Residents
The boulevard assistant living
St Louis, MO, MO
03.2025 - 08.2025
- Assisted residents with daily activities and personal care needs.
- Collaborated with healthcare professionals to ensure resident well-being.
- Assisted residents with daily living activities and personal care needs.
- Coordinated social activities to enhance resident engagement and community building.
- Maintained accurate records of resident care and activity participation.
- Implemented safety protocols to maintain a secure living environment for all residents.
- Facilitated medication reminders and ensured adherence to prescribed schedules.
- Made beds daily and performed light housekeeping duties in resident apartments and common areas.
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Aided residents with ambulation or walker, cane and wheelchair use.
- Monitored assigned areas for cleanliness and security purposes.
- Transported residents to activities and meals.
- Welcomed new residents and assisted with community adjustment.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed positive relationships with all members of the residence hall community.
- Responded to emergency situations within the residence hall.
- Maintained accurate records of incidents that occurred in the residence hall.
Caregiver
Emerest health care
Clayton , MO
12.2023 - 05.2025
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Administered prescribed medications on a timely basis following care plan instructions.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Supported bathing, dressing and personal care needs.
- Accompanied clients to social events such as movies or plays.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Caregiver
Caring Christianing
St Louis, MO
06.2019 - 08.2023
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Customer Service Representative
Spirit
St Louis, Missouri
01.2022 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Hazelwood East High School
St Louis, MOSome College (No Degree) -
St. Louis Community College
St Louis, MOSkills
- Basic Housekeeping
- Meal Preparation
- Patient Companionship
- Emotional Support
- Patient Management
- Direct Patient Care
- Relationship Building
- Indirect Patient Care
- Patient Assessments
- Community activities
- Time Management
- Medical record-keeping
- Client Transportation
- Patient Care
- Housekeeping
- Problem-Solving
- Dependable and Responsible
- Complex Problem-Solving
- Heavy Lifting
- Personal Hygiene Assistance
- Medication and Appointment Reminders
- Scheduling
- Consultative Sales
- Data Entry
- Information Security
- Data Collection
- Call Management
- Complaint resolution
- Resident care
- Daily living assistance
- Medication administration
- Patient advocacy
- Community building
- Emergency response
- Team collaboration
- First Aid/CPR
- Teamwork and collaboration
- PPE compliance
- Multitasking Abilities
- Organizational skills
Timeline
Resident Assistant
Cedarhurst Senior Living
10.2025 - Current
Residents
The boulevard assistant living
03.2025 - 08.2025
Caregiver
Emerest health care
12.2023 - 05.2025
Customer Service Representative
Spirit
01.2022 - 05.2023
Caregiver
Caring Christianing
06.2019 - 08.2023
High School Diploma -
Hazelwood East High School
Some College (No Degree) -
St. Louis Community College