Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Work Availability
Quote
Timeline
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AMIRAH BROWNE

Sanford ,FL

Summary

Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about financial practices and documentation requirements.

Overview

16
16
years of professional experience

Work History

Account Specialist

JPMorgan Chase
Lake Mary, FL
12.2021 - Current
  • Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
  • Prospected for new customers in target areas or demographics to bring in new business.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Completed routine and complex account updates to resolve problems.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Motivated team members to meet and exceed sales targets.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Met or exceeded sales, customer service and loyalty program standards.

Mail Handler

USPS
Greenville, SC
10.2016 - 09.2022
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Used automated mail processing equipment to sort and collate mail.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Performed routine preventive maintenance on sorting machines and removed envelope jams.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Administrative Assistant Supervisor

South Carolina Department Of Mental Health
Columbia, SC
11.2006 - 09.2016
  • Made independent decisions concerning the administrative functioning of the unit
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Managed Access databases converting complex data into easy-to-interpret data.

Education

Business Administration

Midland Technical College
Columbia, SC
08.2016

Skills

  • Providing Feedback
  • Quality Standards Adherence
  • Billing Issue Resolution
  • Revenue Growth
  • Reporting Skill
  • Performance Feedback
  • Call Control
  • Financial Transactions
  • Account Investigations
  • Medical Records Research
  • Credit Bureau Information
  • Data Entry
  • Risk Evaluation
  • Site Visits
  • Team Goals
  • Cash Control
  • Revenue Quotas

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 100 staff members.

Additional Information

  • Authorized to work in the US for any employer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Account Specialist

JPMorgan Chase
12.2021 - Current

Mail Handler

USPS
10.2016 - 09.2022

Administrative Assistant Supervisor

South Carolina Department Of Mental Health
11.2006 - 09.2016

Business Administration

Midland Technical College

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AMIRAH BROWNE