AMIRAH CARBON
Charlotte,NC
Summary
Diligent Sales Representative with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
8
8
years of professional experience
Work History
Financial Service Professional
LPL Financial
2024.01 - Current
- Consistently meet or exceed monthly performance metrics, maintaining accuracy and productivity standards in a high-volume, time-sensitive operational environment
- Execute time-sensitive Move Money transactions with a high degree of accuracy and attention to detail across multiple operational platforms
- Support advisor and client account operations including money movement, new account onboarding, and retirement processing
- Ranked #4 out of 43 associates in the Service Department based on overall performance metrics and quality results
- Create, track, and resolve cases, ensuring timely completion and proper documentation
- Serve as a resource to team members for complex retirement driven questions
- Trained in and proficient with e-signature platforms and login/technical access systems, supporting operational efficiency
- Adapt quickly to new systems, tasks, and responsibilities in response to evolving business needs
- Take ownership of assigned responsibilities, consistently following through on commitments while balancing priorities
- Uphold firm values of integrity, collaboration, and client success in all interactions
Retail Customer Representative
T-Mobile
2020.08 - 2024.01
- Drove sales through exceptional customer service and product knowledge.
- Developed strong relationships with customers, enhancing loyalty and repeat business.
- Managed high-volume, time-sensitive account transactions with a focus on accuracy and compliance
- Documented issues and collaborated with internal support teams to resolve complex cases
- Maintained operational accuracy while balancing multiple priorities in a fast-paced environment
- Analyzed customer feedback to implement improvements in service delivery and product offerings.
Sales Lead
Express Factory Outlet
2018.08 - 2020.08
- Oversaw daily operational tasks including cash handling, transaction accuracy, and inventory control
- Supported team performance and adherence to operational procedures
- Resolved escalated issues and supported leadership during peak operations
Education
Bachelor of Arts - Interdisciplinary Studies
Johnson C. Smith University
Charlotte, NC2019-05
Skills
- Financial Systems Navigation
- Sales Expertise
- Case Management & Documentation
- Time-Sensitive Transaction Management
- Cross-Functional Collaboration
- Procedural Documentation & Task Lists
- Problem Solving & Root Cause Analysis
- Accuracy, Accountability & Attention to Detail
Timeline
Financial Service Professional
LPL Financial
2024.01 - Current
Retail Customer Representative
T-Mobile
2020.08 - 2024.01
Sales Lead
Express Factory Outlet
2018.08 - 2020.08
Bachelor of Arts - Interdisciplinary Studies
Johnson C. Smith University
Licenses & Certifications
- FINRA Securities Industry Essentials (SIE) - passed May 2026