Amirah Heard
Overland Park,KS
Summary
Responsible Barista Shift Manager with 3 years of hands-on experience supervising employees and overseeing day-to-day operations. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners.
Overview
6
6
years of professional experience
Work History
Barista/Shift Supervisor
Starbucks
05.2021 - Current
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Led a team of individuals by delegating tasks and providing guidance to meet performance goals.
- Maintained effective inventory management practices to track and control stock levels
- Managed cash handling procedures to ensure accuracy and security of transactions.
Crew Member
Five Guys
06.2020 - 05.2021
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Performed daily cleaning duties to maintain a sanitized and organized work environment.
- Managed cash handling responsibilities with accuracy and efficiency.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Sales Associate
Journeys
07.2020 - 03.2021
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Prepared merchandise for sales floor by pricing or tagging.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Crew Member
McDonald's
04.2018 - 03.2020
- Improved customer satisfaction by providing friendly and efficient service at register.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor of Science - Management And Leadership
Missouri State University
Springfield, MO12.2025
Associates of Liberal Arts -
Johnson County Community College
Overland Park, KS05.2023
Skills
- Timely and Dependable
- Relationship Building
- Active Listening
- Cash Handling
- Adaptability and Flexibility
- Work Planning and Prioritization
- Supply Ordering
- Customer Service
- Multitasking
- Team Management
Activities
- Community America Internship - 2020
- KC BizFest Internship - 2021
- Women in Leadership - 2020
- Black Student Union - 2020 - 2021
- Black Student Union President - 2021
- National Honors Society - 2021
- Race KC Project - 2020 - 2021
- Class Representative - 2021
- Culinary Signature Program - 2021
Volunteer Experience
Portico Coffee Shop - Graceway
Unity Temple
Timeline
Barista/Shift Supervisor
Starbucks
05.2021 - Current
Sales Associate
Journeys
07.2020 - 03.2021
Crew Member
Five Guys
06.2020 - 05.2021
Crew Member
McDonald's
04.2018 - 03.2020
Bachelor of Science - Management And Leadership
Missouri State University
Associates of Liberal Arts -
Johnson County Community College