Amirah Higgins
Jacksonville,FL
Summary
Proven leader and innovator, I excelled at Lutheran Social Services, enhancing client transitions and refugee support with exceptional problem-solving and client assistance skills. Spearheaded voter engagement initiatives, demonstrating strong leadership and educational outreach. Achieved significant improvements in operational efficiency and client satisfaction, showcasing a blend of hard and soft skills.
Overview
5
5
years of professional experience
Work History
Housing and Donations Coordinator
Lutheran Social Services of North Florida
Jacksonville, FL
12.2024 - 02.2025
- Secured household items to support refugee families.
- Prepared and finished apartments for inviting living environments.
- Conducted basic financial activities, focusing on budget management and tracking expenditures.
- Efficiently oversaw and allocated donations.
- Maintained detailed records of inventory and donations.
- Organized cultural orientation sessions for newly arrived refugees, introducing them to local customs and laws.
- Ensured compliance with applicable laws and regulations governing international migration and refugee protection policies.
- Assessed the needs of individual refugees based on their personal circumstances.
- Provided guidance and support for refugees displaced by war or natural disasters.
- Collaborated with community organizations to provide assistance programs tailored to the unique needs of refugee populations.
- Provided assistance to refugees by providing food, shelter, clothing and other essential items.
- Developed plans for the successful transition of refugees from temporary housing into permanent homes or apartments.
- Coordinated with other agencies to ensure that refugees have access to necessary health care, education, employment opportunities, and other services.
- Supervised a team of volunteers providing assistance to refugees in host countries.
Circle of Welcome Intern
Lutheran Social Services
09.2023 - 12.2024
- Assisted client services team by managing paperwork efficiently.
- Exhibited meticulous attention to detail while addressing sensitive issues.
- Helped maintain applicant tracking systems and recruiting metrics.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified needs of clients promptly and efficiently.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Guided clients through transition to independent living within community.
- Coordinated transportation for clients by arranging rides or scheduling appointments with volunteer drivers.
Server
Millers Ale House
01.2022 - 12.2024
- I manage guest experiences from seating to serving, while also handling to-go orders and digital transactions
- My role involves ensuring customer satisfaction, upselling menu items, and maintaining cleanliness and food safety standards in a busy restaurant environment
Fellow
Campus Vote Project
01.2023 - 01.2024
- Enhanced student voting participation by conducting educational outreach programs.
- Led initiatives increasing voter engagement with students and community members.
- Engaged with the academic community through seminars, workshops, and peer reviews.
- Organized and facilitated campus events, including lectures, conferences, student activities, and orientations.
- Directed and coordinated activities of teachers or administrators at schools, public agencies or institutions.
- Facilitated communication between different departments within organization.
Lead Carhop
Sonic Drive In
01.2020 - 01.2022
- Starting as a fountain worker, I was promoted to Lead Carhop where I handled various store operations, including customer service, and managing team responsibilities
- I also gained valuable leadership skills, assisting with some managerial tasks
Education
B.A. - Criminal Justice
University Of North Florida
02.2025
Skills
- Customer Service
- Guest Relations
- Food Preparation
- Serving
- Point of Sale System Operations
- Upselling
- Cross-Selling
- Team Collaboration
- Leadership
- Cash Handling
- Recordkeeping
- Spreadsheet tracking
- Presentations
- Problem-solving
- Resource management
- Creativity and innovation
- Data entry
- Fast learner
- Strong academic record
- Professionalism and etiquette
- Order Management
- Cleaning
- Restaurant Maintenance
- Voter Engagement
- Education
- Client Assistance
- Paperwork Management
Personal Information
Work Permit: Authorized to work in the US.
Timeline
Housing and Donations Coordinator
Lutheran Social Services of North Florida
12.2024 - 02.2025
Circle of Welcome Intern
Lutheran Social Services
09.2023 - 12.2024
Fellow
Campus Vote Project
01.2023 - 01.2024
Server
Millers Ale House
01.2022 - 12.2024
Lead Carhop
Sonic Drive In
01.2020 - 01.2022
B.A. - Criminal Justice
University Of North Florida
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