Summary
Overview
Work History
Education
Skills
Personal Information
Education
Timeline
Generic

Amirah Higgins

Jacksonville,FL

Summary

Dynamic and results-driven professional with experience in customer service, refugee assistance, voter engagement, and restaurant operations. Adept at managing complex transitions, organizing resources, and fostering community connections. Proven ability to enhance operational efficiency, lead teams, and deliver exceptional client experiences. Skilled in problem-solving, communication, and strategic planning, with a commitment to making meaningful contributions in fast-paced environments

Overview

5
5
years of professional experience

Work History

Server

Millers Ale House
01.2022 - 12.2024
  • Managed seamless guest experiences from seating to serving, ensuring exceptional customer service and satisfaction.
  • Efficiently handled to-go orders and digital transactions, maintaining accuracy and timeliness in a fast-paced environment.
  • Strategically upsold and cross-sold menu items, maximizing revenue while catering to guests' preferences.
  • Maintained rigorous cleanliness and food safety standards, upholding health regulations and ensuring a hygienic dining environment.
  • Trained and mentored new team members, fostering a collaborative and efficient work culture.
  • Assisted in inventory management, monitoring stock levels and coordinating with suppliers to prevent shortages.
  • Addressed and resolved customer concerns swiftly, turning challenges into positive dining experiences.
  • Collaborated with kitchen staff to streamline food preparation and ensure timely service.
  • Managed cash handling and point-of-sale system operations, maintaining financial accuracy and accountability.
  • Supported restaurant operations by assisting with scheduling, opening/closing duties, and overall workflow optimization.

Housing and Donations Coordinator

Lutheran Social Services of North Florida
12.2024 - 02.2025
  • Secured essential household items to create safe, comfortable living spaces for refugee families.
  • Designed and prepared welcoming apartments, fostering inviting environments for displaced individuals.
  • Managed financial operations, overseeing budgeting and expense tracking to ensure responsible resource allocation.
  • Strategically oversaw and distributed donations, maximizing their effectiveness in supporting refugee communities.
  • Maintained comprehensive records of inventory and donations, ensuring transparency and efficiency in resource management.
  • Conducted cultural orientation sessions, equipping newly arrived refugees with knowledge of local customs, laws, and societal norms.
  • Ensured full compliance with international migration regulations and refugee protection policies.
  • Evaluated individual refugee needs, tailoring support to their unique circumstances for a smoother transition.
  • Provided compassionate guidance and critical assistance to refugees displaced by war and natural disasters.
  • Partnered with community organizations to develop targeted assistance programs addressing refugees' diverse needs.
  • Facilitated access to essential provisions—including food, shelter, and clothing—to uphold basic living standards.
  • Developed comprehensive transition plans to move refugees from temporary housing to permanent, sustainable homes.
  • Coordinated with agencies to secure healthcare, education, employment, and other vital services for refugees.
  • Led and supervised a dedicated team of volunteers, enhancing the effectiveness of humanitarian support efforts.

Circle of Welcome Intern

Lutheran Social Services
09.2023 - 12.2024
  • Provided critical administrative support to the client services team by managing paperwork with precision and efficiency.
  • Demonstrated exceptional attention to detail in handling sensitive issues, ensuring accuracy and confidentiality.
  • Maintained applicant tracking systems and monitored recruiting metrics to streamline hiring processes.
  • Developed strategic plans to enhance operational efficiency, optimize costs, and maximize profitability.
  • Leveraged a document management system to organize company files, ensuring up-to-date and easily accessible records.
  • Proactively identified client needs, delivering timely and effective solutions to enhance their experience.
  • Collaborated with multidisciplinary professionals to ensure seamless continuity of patient and family care.
  • Guided clients through successful transitions to independent living, fostering self-sufficiency and stability within the community.
  • Efficiently coordinated transportation for clients by arranging rides and scheduling appointments with volunteer drivers, ensuring accessibility to essential services.

Fellow

Campus Vote Project
01.2023 - 01.2024
  • Enhanced student voting participation by conducting educational outreach programs.
  • Led initiatives increasing voter engagement with students and community members.
  • Engaged with the academic community through seminars, workshops, and peer reviews.
  • Organized and facilitated campus events, including lectures, conferences, student activities, and orientations.
  • Directed and coordinated activities of teachers or administrators at schools, public agencies or institutions.
  • Facilitated communication between different departments within organization.

Lead Carhop

Sonic Drive In
01.2020 - 01.2022
  • Starting as a fountain worker, I was promoted to Lead Carhop where I handled various store operations, including customer service, and managing team responsibilities
  • I also gained valuable leadership skills, assisting with some managerial tasks

Education

Bachelor of Science - Criminal Justice

University Of North Florida
Jacksonville, FL
12-2025

Skills

  • Customer Service
  • Guest Relations
  • Food Preparation
  • Serving
  • Point of Sale System Operations
  • Upselling
  • Cross-Selling
  • Team Collaboration
  • Leadership
  • Cash Handling
  • Recordkeeping
  • Spreadsheet tracking
  • Presentations
  • Problem-solving
  • Resource management
  • Creativity and innovation
  • Data entry
  • Fast learner
  • Strong academic record
  • Professionalism and etiquette
  • Order Management
  • Cleaning
  • Restaurant Maintenance
  • Voter Engagement
  • Education
  • Client Assistance
  • Paperwork Management

Personal Information

Work Permit: Authorized to work in the US.

Education

true

Timeline

Housing and Donations Coordinator

Lutheran Social Services of North Florida
12.2024 - 02.2025

Circle of Welcome Intern

Lutheran Social Services
09.2023 - 12.2024

Fellow

Campus Vote Project
01.2023 - 01.2024

Server

Millers Ale House
01.2022 - 12.2024

Lead Carhop

Sonic Drive In
01.2020 - 01.2022

Bachelor of Science - Criminal Justice

University Of North Florida

Similar Profiles

CREATE PROFILE
Amirah Higgins