Amirah Mancil Alva
Los Angeles,CA
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative Leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Security Guard
CITIGUARD SECURITY
01.2024 - Current
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Sales Experience Leader/ Assistant Manager
Petco
02.2022 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Evaluated employee performance and coached and trained to improve weak areas.
Entertainment Barker
Two Bit Circus
07.2021 - 12.2023
- Delivered exceptional guest service and creates a branded fun environment; Encourage guests to play games and engaged with various guest experiences throughout the park using guest engagement and attraction techniques known in the carnival industry as 'barking'.
- Maintained daily operation of the midway, arcade games, and Virtual Reality arena within the guidelines of games operating procedures.
- Assisted the Event Coordinator with events, serving and merchandising in all retail outlets within the park.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
Assisted Sales Representative
Chuck Latham Associates
10.2020 - 02.2022
- Building and maintaining relationships by serving as a liaison between clients, store associates, and management in stores
- Promoting sales and brand awareness through product knowledge and continuous education
- Performing merchandising tasks, including but not limited to resets, cut-ins, following Planograms, building incremental displays, and correcting shelf availability
- Traveling to stores once per month on average, workload dependent on territory alignment
- Participating in monthly communication calls and in store events.
Assistant Store Manager
Party City
07.2018 - 09.2019
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Cash Wrap Lead
Deckers Brands-UGG
11.2016 - 01.2019
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained awareness of current ads, promotions and events to plan for weekly ads.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
Lead Hostess
Lotus on Flower
03.2014 - 08.2016
- Supported servers, attendants , and food runners with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Promoted business loyalty by fostering positive customer relationships.
Intake Coordinator and Administrative Assistant
A Place Called Home
03.2015 - 01.2016
- Supported office staff and operational requirements with administrative tasks.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed clients, demographics, insurance payments, and referral information.
- Completed intake assessment forms and filed clients' charts.
- Enhanced office productivity by handling high volume of callers per day.
Public Relations Assistant/ Social Media Marketing Manager
Real Stream Productions
01.2013 - 09.2013
- Developed and nurtured meaningful relationships with key media.
- Wrote press releases and other materials utilizing SEO practices.
- Supported public relations managers with writing, researching and preparation of materials.
- Created and managed social media campaigns to increase brand engagement.
- Cultivated strong relationships with media representatives to secure widespread coverage and feature stories.
Networking and Events Coordinator
The Notice Network
07.2012 - 02.2013
- Targeted prospects on social media platforms while using influences and online interactions that drove networking engagement.
- Significantly increased likes on social media platforms by growing views and regularly interacting with followers.
- Used job-related software to draft and finalize written correspondence and documentation.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
Bachelor of Arts - Business Management
01.2024
- Continuing education in Retail and Sales Management
Associate of Arts - Business Administration And Management
01.2017
Skills
- Cashier/POS
- Mac OS
- Microsoft Office
- Google Docs
- Email, Schedule, Invoice and Calendar management
- Administrative Experience
- Social Media Management
- Events Management
- Retail Store Management
- Customer Aid and Complaint Resolution
- Staff Coaching and Management
- Sales Training, Leadership, and Management
- Merchandising and Inventory Management
- Security Operations Experience
- Childcare Experience
- Bar tending Experience
Certification
- Food Handler
- Driver's License
Additional Information
High Energy attitude, Friendly and Patient. Ability to Learn Fast, Take Initiative, and be Resourceful
Languages
English
Full Professional
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Guard - CITIGUARD SECURITY
01.2024 - Current
Sales Experience Leader/ Assistant Manager - Petco
02.2022 - 01.2024
Entertainment Barker - Two Bit Circus
07.2021 - 12.2023
Assisted Sales Representative - Chuck Latham Associates
10.2020 - 02.2022
Assistant Store Manager - Party City
07.2018 - 09.2019
Cash Wrap Lead - Deckers Brands-UGG
11.2016 - 01.2019
Intake Coordinator and Administrative Assistant - A Place Called Home
03.2015 - 01.2016
Lead Hostess - Lotus on Flower
03.2014 - 08.2016
Public Relations Assistant/ Social Media Marketing Manager - Real Stream Productions
01.2013 - 09.2013
Networking and Events Coordinator - The Notice Network
07.2012 - 02.2013
South University-Savannah - Bachelor of Arts, Business Management
West Wood College-Anaheim - Associate of Arts, Business Administration And Management
Assessments
- Customer service, Proficient, 01/2022
- Customer focus & orientation, Proficient, 01/2022
Assessments
- Customer service, Proficient, 01/2022
- Customer focus & orientation, Proficient, 01/2022
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