Amirah McIntosh
Queens Village ,NY
Summary
Dynamic professional with extensive experience at Northwell Health, excelling in administrative coordination and patient confidentiality. Proven ability to enhance operational efficiency through effective communication and Microsoft Office proficiency. Recognized for fostering strong relationships and delivering exceptional service, ensuring seamless support for healthcare professionals and patients alike.
Overview
14
14
years of professional experience
Work History
Correctional Officer
Federal Bureau Of Prisons
Brooklyn, New York
04.2025 - Current
- Supervised inmate activities and ensured compliance with facility regulations.
- Conducted regular inspections of inmate areas for safety and security breaches.
- Managed inmate transport to scheduled appointments and court appearances.
- Collaborated with staff to develop and implement security protocols.
- Assisted in conflict resolution between inmates to maintain order.
- Prepared reports on inmate behavior and incidents for review by management.
- Trained new officers on procedures and emergency response protocols.
Admin Secretary of Facilities Engineering
Northwell Health
New Hyde Park, NY
05.2021 - 04.2025
- Managed scheduling and appointments for healthcare professionals and patients.
- Coordinated communication between departments to ensure seamless operations.
- Maintained confidentiality of sensitive patient information and records.
- Prepared documents and reports for meetings and administrative purposes.
- Assisted in onboarding new staff by providing training on office procedures.
- Utilized electronic health record systems to update patient information accurately.
- Organized office supplies and ensured efficient inventory management.
- Supported team members by handling inquiries and resolving administrative issues.
Stylist
Pandora Jewelry
New York, NY
06.2017 - 09.2018
- Established strong customer base through effective product presentations that fostered brand loyalty.
- Achieved company sales goals by employing strategic sales techniques and enhancing product awareness.
- Recommended merchandise selections tailored to customer preferences and desires.
- Maintained up-to-date knowledge of sales promotions and displayed merchandise accordingly.
- Ensured compliance with payment, exchange, and security procedures to uphold service standards.
POS Associate
Club Monaco
New York, NY
05.2017 - 12.2016
- Greeted/welcomed and assisted customers with a smile.
- Promoted current sales and ongoing loyalty reward programs to patrons.
- Took payment for merchandise in the form of credit, debit cards, store credit and cash transactions.
- Processed returns/exchanges to refund customers.
Sales Associate
Zara
New York, NY
01.2016 - 05.2015
- Built an excellent rapport with customers remaining friendly and positive at all times.
- Endorsed products with consumers (also one-on-one) while making recommendations.
- Replenished and restocked floor items for patrons.
- Received/processed credit, debit cards, store credit and cash transactions.
- Handled in-store and online sales/returns/exchanges for shoppers.
Sales/Cashier
Century 21
02.2014 - 12.2014
- Greeted and acknowledged all consumers while maintaining outstanding standards, solid product knowledge and all other components of delivering excellent quality customer care service.
- Accurately and efficiently completed all sales transactions and maintained proper cash and media accountabilities at POS registers which included cash/credit/debit and store cards.
- Assisted in floor moves, merchandising, displays maintenance and store housekeeping.
- Ensured that each guest received outstanding service by providing a guest friendly environment.
Medical Secretary (Summer Internship)
Kings County Hospital
Brooklyn, NY
07.2011 - 09.2011
- Greeted patients/visitors and ascertained purpose of visit then directed them to appropriate unit.
- Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations.
- Compiled and recorded medical charts, reports, and correspondence using Microsoft applications.
- Answered phones and directed calls to appropriate departments.
- Other duties included billing patients and routing documents such as laboratory results to the proper divisions within the hospital.
Education
Master of Science - Forensic Psychology
Touro University Worldwide
Los Alamitos, CA08.2023
B.S.S - Political Science
Touro College - NYSCAS
New York, NY01.2020
A.A.S - Criminal Justice
Touro College - NYSCAS
Brooklyn, NY06.2017
Diploma -
High School For Democracy and Leadership
Brooklyn, NY06.2011
Skills
- Microsoft Word 2003/2007/2010
- Microsoft Excel 2003/2007/2010
- Typing 35wpm
- Microsoft Outlook 2003/2007/2010
- Microsoft PowerPoint 2003/2007/2010
Occupational Experience
- Northwell Health, New Hyde Park, NY, Admin Secretary of Facilities Engineering, 05/21 - Present
- Pandora Jewelry, New York, NY, Stylist, Present - 06/17
- Club Monaco, New York, NY, POS Associate, 05/17 - 12/16
- Zara, New York, NY, Sales Associate, 05/16 - 01/15
- Century 21, Sales/Cashier, 12/14 - 02/14
- Kings County Hospital, Brooklyn, NY, Medical Secretary (Summer Internship), 07/11 - 09/11
Proficient Application Skills
- Microsoft Word 2003/2007/2010
- Microsoft Excel 2003/2007/2010
- Typing 35wpm
- Microsoft Outlook 2003/2007/2010
- Microsoft PowerPoint 2003/2007/2010
Objective Summary
I would like to pursue a career in the social service field and or entry level forensic psychology field. I am currently seeking an entry-level social service position in either the public or private sector. I have obtained my A.A.S degree in Criminal Justice and I have also obtained my Bachelor's degree in Social Science. I have furthered my education in the justice system and have obtained a Masters degree in Forensic Psychology. I am motivated, energetic, flexible, self-confident, detailed-oriented and a team player besides being a self-starter. I am very passionate about being a part of the human service field. If given the opportunity, I assure you that I will give you my best, in addition to being a great asset within your organization.
Timeline
Correctional Officer
Federal Bureau Of Prisons
04.2025 - Current
Admin Secretary of Facilities Engineering
Northwell Health
05.2021 - 04.2025
Stylist
Pandora Jewelry
06.2017 - 09.2018
POS Associate
Club Monaco
05.2017 - 12.2016
Sales Associate
Zara
01.2016 - 05.2015
Sales/Cashier
Century 21
02.2014 - 12.2014
Medical Secretary (Summer Internship)
Kings County Hospital
07.2011 - 09.2011
Master of Science - Forensic Psychology
Touro University Worldwide
B.S.S - Political Science
Touro College - NYSCAS
A.A.S - Criminal Justice
Touro College - NYSCAS
Diploma -
High School For Democracy and Leadership