Amirah Muhammad
Fort Worth,TX
Summary
To leading with integrity, Results-driven Process Assistant with strong capability in enhancing productivity and streamlining workflow processes. Specialize in process optimization, quality control, and data analysis to support efficient operations. Excel in communication, problem-solving, and teamwork, leveraging these skills to foster collaboration and improve process outcomes.
Overview
4
4
years of professional experience
Work History
Process Assistant
Amazon
Fort Worth, USA
03.2018 - 03.2022
- Scheduling 350 deliveries and updating sales to a weekly/monthly spreadsheet.
- Supervised staff of up to 40 employees, providing training and development to build a high-performing team.
- Launched new operations and new processes at two different locations.
- Managed safe workplace by advocating safety training and accident preparedness.
- Achieved or exceeded productivity targets, leading productivity initiatives.
- Demonstrated structured thinking to solve problems and conduct root cause analysis.
- Led team meetings to communicate goals, progress, and expectations clearly.
- Prepared detailed reports on operational performance for executive review and decision-making.
- Received and processed incoming volume up to 80k, ensuring accuracy of information.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
- Assisted with unloading trucks using appropriate equipment as needed.
- Collaborated with other departments, such as OTR, to coordinate product delivery schedules.
- Provided training for new staff members on safe handling procedures.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
Education
High School Diploma -
M.S.O.U
Fort Worth, TX11-2017
Skills
- Leadership and team building: Ability to build, lead, and motivate a productive, enthusiastic team
- Customer service excellence: Passion for delivering exceptional customer experiences, and maintaining a welcoming environment
- Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
- Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues, and develop improvement strategies
- Conflict and resolution: Effective in addressing complaints and resolving problems with customers or colleagues
- Communication Skills: Consistently clear, and effective communicator, writer, and presenter
- Cross-functional support: the capability to support other operational areas
Timeline
Process Assistant
Amazon
03.2018 - 03.2022
High School Diploma -
M.S.O.U