Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amirah Rashid

Butler

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Customer Service Manager

Michaels Arts And Crafts
02.2024 - Current
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Developed strong cooperative relationships with coworkers and managers.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Team Member

Staples
01.2024 - Current
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Gathered, organized and input information into digital database.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Frequently inspected production area to verify proper equipment operation.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained productive, efficient approach to all tasks.
  • Assisted customers in selecting merchandise best suited to needs.
  • Operated register to process payments and collect cash payment for order totals.

Team Member

Panera Bread
06.2021 - 01.2024
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Frequently inspected production area to verify proper equipment operation.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Team Member

Sheetz
06.2019 - 05.2020
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained productive, efficient approach to all tasks.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.

Key Holder

Star Hill Winery
11.2016 - 03.2017
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Overnight Stocker

Walmart
07.2015 - 05.2016
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Expedited store opening preparation, completing all assigned tasks before business hours commenced each morning.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.

Sandwich Artist

SUBWAY®Restaurants
02.2012 - 01.2015
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Expedited order processing for increased efficiency in high-volume periods.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.

Education

High School Diploma -

Butler Senior High
Butler, PA

Skills

  • Collaboration and Teamwork
  • Training and mentoring
  • Heavy Lifting
  • Workplace Safety
  • Cash Handling
  • Computer Skills
  • Product Knowledge
  • Flexible Schedule

Timeline

Customer Service Manager

Michaels Arts And Crafts
02.2024 - Current

Team Member

Staples
01.2024 - Current

Team Member

Panera Bread
06.2021 - 01.2024

Team Member

Sheetz
06.2019 - 05.2020

Key Holder

Star Hill Winery
11.2016 - 03.2017

Overnight Stocker

Walmart
07.2015 - 05.2016

Sandwich Artist

SUBWAY®Restaurants
02.2012 - 01.2015

High School Diploma -

Butler Senior High

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