Amirah Ross
Middle Island,NY
Summary
High-energy team leader skilled at maintaining sales floor and enhancing consumer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Collaborative, hardworking, fast learner and efficient at prioritizing and handling simultaneous tasks to promote positive consumer experiences. Highly organized and reliable employee with extensive background providing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Versatile Inventory Specialist with advanced problem-solving and time management abilities. Highly familiar with inventory counts, business audits and documentation requirements.
Overview
11
11
years of professional experience
Work History
Coach- Service and Selling
Nike Factory Store
06.2024 - Current
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Accomplished multiple tasks within established timeframes.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Operational Excellence Specialist
Nike, Inc
12.2020 - 06.2024
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Handled day-to-day shipping and receiving overseeing more than 120 packages per day.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
Corporate Trainer/Shift Supervisor
Apple Metro Inc
08.2013 - 03.2020
- Answered customer requests with friendly, knowledgeable service and support
- Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service
- Managed department schedules to maximize coverage during peak hours
- Provided high quality service
- Responded to and resolved customer questions and concerns.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Education
Associate of Arts - Liberal Arts
St. John's University
2008
Skills
- Customer engagement
- Interpersonal communication
- Team leadership and collaboration
- Staff development/training
- Attention to detail
- Time Management
- Performance Tracking and Evaluations
- Ordering Supplies and Supply Management
- RFID Tracking
- Loss Prevention and Inventory control
- Process Implementation
- Audit processes
Timeline
Coach- Service and Selling
Nike Factory Store
06.2024 - Current
Operational Excellence Specialist
Nike, Inc
12.2020 - 06.2024
Corporate Trainer/Shift Supervisor
Apple Metro Inc
08.2013 - 03.2020
Associate of Arts - Liberal Arts
St. John's University