Amirah Sargeant

Experienced Logistics Administrative and Account Management Professional skilled in managing supply, distribution, and operational processes. Demonstrated success in fast-paced ecommerce and 3PL settings. Strong communicator with a focus on meeting goals and efficiently processing workflows to ensure project success.

• Planned and executed efforts successful in the fulfillment of critical, time-sensitive orders, cultivating productive working relations with clients and delivery/distribution services providers facilitating achievement of revenue and business retention objectives.
• Collaborated with information technology (IT) personnel in the implementation and integration of advanced warehouse management system (WMS) tools and technologies dramatically improving productivity of receipt, storage, shipment, and distribution of products.

Inside LVMH certificate in Operations & Supply Chain & Customer experience.

Harvard ManageMentor completed course in Career Management.

• Providing day-to-day administrative and customer support, communicating, and cooperating with a high degree of professionalism with clients, business partners, staff personnel, and mid and senior-level management in assessing requirements and gathering information to determine nature of inquiry and response required.
• Creating a proactive customer service culture successful in fulfilling customer requirements, promoting goodwill, cultivating a loyal customer following, and contributing to competitive advantage and revenue growth.
• Preparing orders, processing returns, and initiating, negotiating, and resolving claims with clients and distribution services providers for shortages, overages, and damages.
• Managing records and preparing reports and documents facilitating organized, efficient operations.
• Performing billing functions, preparing, and distributing invoices monthly.
• Reviewing accounts payable, coordinating with accounting department in payment verification prior to order release.
• Scheduling deliveries, communicating, and cooperating with the distribution center from various delivery and distribution services providers in assuring timely deliveries and addressing delivery issues.
• Monitoring key performance indicators (KPIs), facilitating, and driving continuous process improvements contributing to revenue and profit growth.
• Applying computer literacy and knowledge of tools and technologies including Microsoft Office Suite, electronic data interchange (EDI), Microsoft Dynamics AX, PowerBi, Excel and various WMS applications in managing information.