Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amirah Thomas

Niskayuna

Summary

Dedicated professional with a proven track record at Marshalls, adept in customer service (soft skill) and money handling (hard skill). Excelled in enhancing shopping experiences and fostering customer loyalty through effective teamwork and goal-driven initiatives. Achieved significant improvements in customer satisfaction and operational efficiency, demonstrating reliable and responsible work ethics.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Marshalls
05.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times, improving customer satisfaction.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Stocked merchandise, clearly labeling items, and arranging according to the stores layout.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications and special donation.

Retail Sales Associate

TJ Maxx
09.2023 - 05.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Implemented feedback from customer surveys to enhance shopping experience.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Worked to meet or exceed special targets for credit card applications and special donations.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Performed cash, card, and check transactions to complete customer purchases.

After School Care Assistant

Green Island Union Free School District
09.2021 - 06.2023
  • Improved student behavior with consistent enforcement of rules and positive reinforcement strategies.
  • Enhanced student safety by diligently monitoring play areas and maintaining a clean, organized environment.
  • Coordinated after-school activities, providing students with enriching extracurricular experiences.
  • Aided students in completing homework assignments, fostering a strong work ethic and academic success.
  • Supported students'' emotional well-being by actively listening to their concerns and promptly addressing any issues.
  • Collaborated with school staff to provide comprehensive support for diverse learners, promoting an inclusive environment.
  • Provided attentive care for students with special needs, ensuring they received additional support as needed.
  • Guided students through conflict resolution exercises, fostering healthy relationships among peers.
  • Performed first aid duties when necessary, prioritizing student health and well-being at all times.
  • Managed daily attendance records accurately, ensuring timely submission to the main office.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Provided emotional support and guidance to children during difficult times.
  • Encouraged children to develop healthy social and emotional skills.
  • Read stories, sang songs and facilitated creative play.
  • Dispensed snacks to children in accordance with nutritional guidelines.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.

Recreation Attendant

Green Island Parks and Recreation
07.2022 - 09.2022
  • Inspected park and recreational areas regularly to maintain safe and clean premises.
  • Collaborated with team members to create engaging activity schedules that catered to diverse interests.
  • Organized and carried out arts and crafts events to enable social interaction for patrons.
  • Maintained inventory of equipment, stored and retrieved guest-requested items and assembled and disassembled equipment.
  • Signed in and out sporting equipment and supplies such as basketballs, board games and coloring supplies.
  • Facilitated positive guest interactions by proactively resolving issues and concerns as they arose.
  • Encouraged rules and regulations of recreation facility to promote safety and welfare of guests and members.
  • Led group activities such as games, crafts, or sporting events, fostering an enjoyable atmosphere for participants.
  • Monitored sprinkler park area for safety compliance, preventing accidents through diligent observation and enforcement of rules.
  • Informed manager of duty of significant concerns such as out-of-order games and conflict between patrons.
  • Explained and demonstrated games to assist guests.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Cleaned picnic areas to reduce spread of germs and bacteria.

Education

Bachelor's Degree - Public Health

SUNY Brockport
Brockport NY

High School Diploma -

Heatly High School
Green Island NY
06-2023

Skills

  • Customer service
  • Teamwork
  • Store opening and closing
  • Flexible schedule
  • Money handling
  • Stocking and receiving
  • Goal driven
  • Honest and dependable

Timeline

Retail Sales Associate

Marshalls
05.2024 - Current

Retail Sales Associate

TJ Maxx
09.2023 - 05.2024

Recreation Attendant

Green Island Parks and Recreation
07.2022 - 09.2022

After School Care Assistant

Green Island Union Free School District
09.2021 - 06.2023

Bachelor's Degree - Public Health

SUNY Brockport

High School Diploma -

Heatly High School

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Amirah Thomas