Amirah Thompson
New Britain
Summary
Dedicated professional with strong work ethic, adaptability, and exceptional communication abilities. Skilled in independent work and rapid skill acquisition. Passionate about facilitating patient access to vital medical services through authorization acquisition, procedure scheduling, and paperwork coordination. Detail-oriented and proactive individual with talent for fostering relationships, diligent work ethic, and flexible mindset.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
OBGYN and Midwifery of Connecticut
01.2025 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Coordinated benefits and process enrollments, changes and terminations for benefit plans with specific expertise in FMLA.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided patient instructions for lab work, imaging, or prenatal care.
- Assisted with vaginal and abdominal ultrasound prep, including patient education and room setup.
- Handled insurance verifications, authorizations, and billing codes (ICD-10, CPT) for gynecologic and prenatal procedures.
- Managed patient records and coordinated lab orders, imaging referrals, and insurance authorizations through Athenahealth.
Patient Access Service Registrar
Hartford Healthcare
03.2024 - 03.2025
- Greeted every patient with personable approach and provided knowledgeable service.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Sales Associate
Target
07.2018 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Medical Receptionist
Your Eyes Eye Care Centers
02.2022 - 12.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Associates of Science -
Capital Community Collage
06.2024
High School Deploma - undefined
Global Experience Magnet School
06.2020
Skills
- Computer Proficiency and Microsoft Office
- Team Supervision
- Customer Service
- Medical terminology knowledge
- Insurance claims
- Referral verification
- Medical billing and coding
- Medical records management
Timeline
Medical Receptionist
OBGYN and Midwifery of Connecticut
01.2025 - Current
Patient Access Service Registrar
Hartford Healthcare
03.2024 - 03.2025
Medical Receptionist
Your Eyes Eye Care Centers
02.2022 - 12.2022
Sales Associate
Target
07.2018 - 01.2024
High School Deploma - undefined
Global Experience Magnet School
Associates of Science -
Capital Community Collage
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