Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amirah Watson

Charlotte,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Billing Customer Service Representative

Meduit
Charlotte, NC
09.2021 - Current
  • Call insurance company when necessary to find out why claim is rejecting, and follow through by correcting information and resubmitting the claim for payment
  • Full knowledge of Revenue, CPT codes, and modifiers and how they interact on the claim.
  • Understands claim systems edits and how to resolve them
  • Understands type of bills and how they interact with each payer
  • Knowledge of medical terminology and coding
  • Familiarity with insurance explanations of benefits and denial codes
  • Detail oriented
  • Excellent interpersonal, verbal, and written skills
  • Ability to work independently
  • EMR software, Microsoft Word and Excel

Billing Customer Service Representative

Republic Services
Charlotte, NC
03.2021 - 09.2022
  • Handle various types of incoming telephone calls from Plan Holders, Realtors, Closing Companies, via inbound phone queue, regarding requests for renewal of coverage, adding options, processing cancellations, and updating credit card information, etc., while determining appropriate solutions to customer requests.
  • Data entry of renewal requests received by mail.
  • Process payments received according to established company standards.
  • Communicate effectively to obtain required information efficiently.

Human Resources Specialist

Office Team Staffing
Charlotte, NC
09.2019 - 10.2020
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Oversaw and managed hiring process and assisted human resources.
  • Delivered consultative services and recruited qualified and diversified candidates for employment.
  • Completed projects on time and under budget while resolving complex issues for senior leaders.

Billing Customer Service Representative

Iqor
Charlotte, NC
05.2018 - 10.2020
  • Answer inbound calls and greet customers with enthusiasm and confidence.
  • Understand and strive to meet or exceed contact center metrics while providing excellent customer service.
  • Deliver amazing customer service by connecting with your customer and demonstrating a caring and empathetic approach during each engagement.

Customer Service Specialist

TalentBridge, Lash Group
Charlotte, NC
10.2017 - 02.2018
  • Present and sell insurance policies to new and existing clients
  • Develop and calculate suitable plans based on clients' needs
  • Resolve client inquiries and complaints
  • Expand business reach through networking techniques
  • Comply with insurance standards and regulations
  • Track and identify areas of improvement

Education

No Degree - Computer Networking

Charlotte Urban League Computer Training Center
Charlotte, NC

High School Diploma -

West Charlotte Senior High
3000 Senior Drive
06.1996

Skills

  • Creative Problem Solving
  • Customer Account Management
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization

Timeline

Billing Customer Service Representative

Meduit
09.2021 - Current

Billing Customer Service Representative

Republic Services
03.2021 - 09.2022

Human Resources Specialist

Office Team Staffing
09.2019 - 10.2020

Billing Customer Service Representative

Iqor
05.2018 - 10.2020

Customer Service Specialist

TalentBridge, Lash Group
10.2017 - 02.2018

No Degree - Computer Networking

Charlotte Urban League Computer Training Center

High School Diploma -

West Charlotte Senior High

Similar Profiles

CREATE PROFILE
Amirah Watson