Amirah Watson
Charlotte,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Billing Customer Service Representative
Meduit
Charlotte, NC
09.2021 - Current
- Call insurance company when necessary to find out why claim is rejecting, and follow through by correcting information and resubmitting the claim for payment
- Full knowledge of Revenue, CPT codes, and modifiers and how they interact on the claim.
- Understands claim systems edits and how to resolve them
- Understands type of bills and how they interact with each payer
- Knowledge of medical terminology and coding
- Familiarity with insurance explanations of benefits and denial codes
- Detail oriented
- Excellent interpersonal, verbal, and written skills
- Ability to work independently
- EMR software, Microsoft Word and Excel
Billing Customer Service Representative
Republic Services
Charlotte, NC
03.2021 - 09.2022
- Handle various types of incoming telephone calls from Plan Holders, Realtors, Closing Companies, via inbound phone queue, regarding requests for renewal of coverage, adding options, processing cancellations, and updating credit card information, etc., while determining appropriate solutions to customer requests.
- Data entry of renewal requests received by mail.
- Process payments received according to established company standards.
- Communicate effectively to obtain required information efficiently.
Human Resources Specialist
Office Team Staffing
Charlotte, NC
09.2019 - 10.2020
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Delivered consultative services and recruited qualified and diversified candidates for employment.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
Billing Customer Service Representative
Iqor
Charlotte, NC
05.2018 - 10.2020
- Answer inbound calls and greet customers with enthusiasm and confidence.
- Understand and strive to meet or exceed contact center metrics while providing excellent customer service.
- Deliver amazing customer service by connecting with your customer and demonstrating a caring and empathetic approach during each engagement.
Customer Service Specialist
TalentBridge, Lash Group
Charlotte, NC
10.2017 - 02.2018
- Present and sell insurance policies to new and existing clients
- Develop and calculate suitable plans based on clients' needs
- Resolve client inquiries and complaints
- Expand business reach through networking techniques
- Comply with insurance standards and regulations
- Track and identify areas of improvement
Education
No Degree - Computer Networking
Charlotte Urban League Computer Training Center
Charlotte, NCHigh School Diploma -
West Charlotte Senior High
3000 Senior Drive06.1996
Skills
- Creative Problem Solving
- Customer Account Management
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Multitasking and Prioritization
Timeline
Billing Customer Service Representative
Meduit
09.2021 - Current
Billing Customer Service Representative
Republic Services
03.2021 - 09.2022
Human Resources Specialist
Office Team Staffing
09.2019 - 10.2020
Billing Customer Service Representative
Iqor
05.2018 - 10.2020
Customer Service Specialist
TalentBridge, Lash Group
10.2017 - 02.2018
No Degree - Computer Networking
Charlotte Urban League Computer Training Center
High School Diploma -
West Charlotte Senior High
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