Amirah Witcher
Summary
Hard-working professional with extensive background and proven
knowledge of customer satisfaction, effective communication and
successful solutions. Aiming to my leverage my skills and provide a
significant impact to your company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote Licensing Specialist
TotalMed Staffing
Schaumburg, Illinois
01.2023 - 05.2024
- Obtained required information, such as name, address, and age, and record data on prescribed forms
- Evaluated customer eligibility criteria according to established guidelines before approving or denying requests
- Collaborated closely with colleagues in other departments to coordinate activities related to license processing
- Managed a database of current licenses, tracking expiration dates and updating records as needed
- Provided customer service support throughout the entire licensing process, responding promptly to inquiries and resolving any issues that arose
- Conducted extensive research into state-specific regulations to ensure licenses were compliant with local laws
- Processed and maintained customer licensing requests to ensure accuracy and compliance with company standards
- Ensured all paperwork was completed accurately prior to submission by verifying details against original source documents
Remote Background Specialist
TotalMed Staffing
Schaumburg, Illinois
08.2022 - 01.2023
- Responsible for processing searches and reports related to background screening applications
- Ensure all searches are done correctly and all hits are entered / reported based to federal and state laws
- Quality assurance and data review of information obtained for verifications
- Communicate effectively and efficiently to all parties involved in obtaining verification information
- Ensure all verifications sent out are followed up on in a timely manner
- Accountable for working within guidelines to provide minimal turnaround and high quality results on background requests
Recruitment Specialist
Express Employment Professionals
West Deptford, NJ
05.2022 - 08.2022
- Review employment applications and job orders to match applicants with job requirements
- Interview job applicants to obtain information on work history, training, education, or job skills
- Inform job applicants of details such as duties/responsibilities, compensation, schedules, working conditions, and permanent opportunities
- Analyze employment-related data and prepare required reports
- Conduct reference or background checks on job applicants
- Confer with management to develop or implement personnel policies or procedures
Remote Contact Tracer (Contract Position)
The Computer Merchant
Norwell, MA
12.2021 - 03.2022
- Conduct outbound calls to cases who have tested positive or have been in contact with COVID-19
- Complete a thorough interview with case regarding close contacts, recent outings, living situation and medical conditions
- Educate cases and contacts on quarantine and isolation guidance, per NJ State Regulations
- Speak with empathy and compassion, especially for cases who are unaware of test results and state required COVID-19 policies
- Update each case file with a summarized note of call and important information needed for a possible follow-up
Banking Specialist
TD Bank
Mount Laurel, NJ
08.2018 - 08.2021
- Opened, closed and managed accounts based on individual customer needs
- Submitted account maintenance requests, including but not limited to, address/phone number changes, change of customers' account type and debit card orders
- Maximized customer satisfaction and increased sales with relationship-driven strategies
- Displayed a professional tone and exhibited empathy at all times
- Secured funds with careful attention and knowledge of compliance, as well as the Bank Code of Conduct
- Improved customer banking experience by advocating for online and mobile banking, sharing beneficial ways to monitor funds
- Participated in personal performance management and development activities, including cross training within own team
Open Enrollment Specialist
Conduent
Cherry Hill, NJ
09.2017 - 04.2019
- Mastered Open Enrollment and provided detailed information on requirements, processes, and policies
- Updated account beneficiaries, coverage amounts, and benefit types
- Provided guidance and recommendations that will better suit clients' lifestyle
- Serviced clients via Live Chat in regard to general benefit inquiries
- Conducted a thorough review of account prior to submitting application
Retail Sales Associate
Kohls
Cherry Hill, NJ
03.2016 - 05.2018
- Engaged with customers and provided a great shopping experience
- Kept front-end organized and clean for maximum customer appeal
- Cross-trained in multiple customer-facing and back-end positions
- Serviced customers with all retail needs, including locating merchandise and quick checkouts
- Responded to telephone calls regarding store policies, hours, and merchandise
Front End Cashier
Burger King
Pennsauken, NJ
04.2015 - 03.2016
- Operated POS system by entering orders, completing sales transactions, and calculating correct change
- Maintained cleanliness and presentation of storefront, cleared clutter, and restocked utensils
- Balanced cash drawer at beginning and end of each shift
- Communicated food and beverage orders via drive-thru and at counter
- Engaged with customers to build rapport, recommended best seller items
Education
High School Diploma -
Pennsauken High School
Pennsauken, NJ06.2014
Skills
- Written and Verbal Communication
- Adapting
- Hands-on training
- Time Management
- Ability to Work Independently
- Call Compliance
- Typing
- Live Chat
- Data Entry
- Recruitment
- Background Checks
- License Verification
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft Teams
- RM
- CIM
- FIS
- Q4
- E-Verify
- E-Notify
- Nursys
- Inbound Calls
- Outbound Calls
- Remote Work
Additional Information
Regarding my work experience, there is a significant gap between my last employment and now. Unfortunately, I was terminated by my previous employer due to me not being able to meet certain metrics while going through a tough pregnancy. Since I have given birth and taken some bonding time, I am now eager to get back into the field and expand my work ethic.
Certification
Rising Star Certification
Timeline
Remote Licensing Specialist
TotalMed Staffing
01.2023 - 05.2024
Remote Background Specialist
TotalMed Staffing
08.2022 - 01.2023
Recruitment Specialist
Express Employment Professionals
05.2022 - 08.2022
Remote Contact Tracer (Contract Position)
The Computer Merchant
12.2021 - 03.2022
Banking Specialist
TD Bank
08.2018 - 08.2021
Open Enrollment Specialist
Conduent
09.2017 - 04.2019
Retail Sales Associate
Kohls
03.2016 - 05.2018
Front End Cashier
Burger King
04.2015 - 03.2016
High School Diploma -
Pennsauken High School