Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management.
Overview
3
3
years of professional experience
Work History
Private Rental
A&A
Irvine , CA
05.2023 - Current
Followed up with customers regarding any additional charges that may be incurred during the course of their rental agreement.
Informed regular customers of new products or services and price changes.
Ensured proper maintenance of rental fleet by scheduling regular service appointments as needed.
Responded effectively to customer questions and inquiries and provided information regarding products.
Assistant Manager
Mariott Hotel
Irvine , CA
01.2023 - Current
Monitored employee attendance records, timekeeping, and payroll information.
Coordinated with other departments to ensure smooth flow of operations.
Assigned work and monitored performance of project personnel.
Established processes for monitoring customer satisfaction levels.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Manager
Gelato
Irvine , CA
06.2021 - 08.2023
Recruited and trained new employees to meet job requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Analyzed business performance data and forecasted business results for upper management.
Provided leadership during times of organizational change or crisis situations.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Assigned tasks to associates to fit skill levels and maximize team performance.