AMIR Ali KALANTARI
Riverside,CA
Summary
Professional language expert with solid background in accurate and effective communication. Skilled in interpreting complex information, bridging language barriers, and enhancing understanding in diverse settings. Strong focus on collaboration and adaptability to meet evolving team needs, ensuring reliable support and achieving results. Proficient in multiple languages, cultural sensitivity, and maintaining confidentiality.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Interpreter on Call
Hanna Interpreting Services
01.2018 - Current
- Accepted the offered job by email and confirmed the details
- Arrived on time (15 min early)
- Contacted the client (medical office) and introduced myself as an interpreter
- Assisted the LEP client to register
- Filled out the medical forms
- Interpreted the conversation between medical staff and the LEP
- Assisted in checkout process
- Filled out reports
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
Customer Service Representative
TTEC Covered CA
09.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Armed Security Officer
Allied Universal Security Services
07.2024 - 09.2024
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
Online Interpreter
Language Line Solutions
03.2022 - 02.2024
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Offered language instruction to help clients improve language skills.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
- Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
- Improved safety in workplace by interpreting health and safety training for non-English speaking employees.
Armed Guard
OC Special Events Security
06.2016 - 04.2022
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
- Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Circulated among visitors, patrons, and employees to preserve order and protect property.
- Received recognition for exceptional performance in deterring potential criminal activity through vigilant observation skills.
- Assisted in maintaining a safe environment for staff and visitors through diligent observation and reporting of suspicious activities.
- Participated in ongoing professional development training to stay current on best practices in armed guard procedures and tactics.
COVID-19 Screener/Tester
Elevate Staffing
03.2021 - 06.2021
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
- Contributed to community health efforts by providing essential COVID-19 screening services at various locations, such as schools and workplaces.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
- Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.
- Assisted in training new team members on proper COVID-19 screening techniques, contributing to consistent high-quality service delivery.
- Oversaw in-person and curbside patient registration and processing.
- Reduced errors in data entry by carefully recording patient information and ensuring accurate test results documentation.
- Disinfected tools, equipment and surfaces between patients.
- Obtained patient or family member authorizations for tests and procedures.
Veteran
US Army
04.2009 - 04.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
.
Education
Bachelor of Science - Natural Resources
Iran Azad International University
Tehran Iran09-2003
Skills
- Access Authorization Procedures
- Financial Accounting
- CCTV Monitoring
- Effective Communication
- Dispute Resolution
- Public Safety Coordination
- Customer Service Optimization
- Service Excellence
- Data Gathering
- Accurate Data Entry
- Fluent in Farsi
- Clinical Experience
- Bilingual Interpretation
- Effective Leadership
- Proficient in Microsoft Word
- Tactical Execution of Military Missions
- Operating Systems Proficiency
- Clear Communication Skills
Certification
- Medical interpreting
- CA Driver's License
- First Aid Certification
- CA Guard card
- CA exposed firearm permit
Languages
Persian
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
TTEC Covered CA
09.2024 - 02.2025
Armed Security Officer
Allied Universal Security Services
07.2024 - 09.2024
Online Interpreter
Language Line Solutions
03.2022 - 02.2024
COVID-19 Screener/Tester
Elevate Staffing
03.2021 - 06.2021
Interpreter on Call
Hanna Interpreting Services
01.2018 - Current
Armed Guard
OC Special Events Security
06.2016 - 04.2022
Veteran
US Army
04.2009 - 04.2015
- Medical interpreting
- CA Driver's License
- First Aid Certification
- CA Guard card
- CA exposed firearm permit
Bachelor of Science - Natural Resources
Iran Azad International University
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