AMIR ALI KHAKZAD GHOMI

Provide technical support for over 54 HISD campuses in the north division, trouble shoot and repair technology devices such as
Networking equipment, ViewSonic boards, and Clever touch boards used in the classes, student and teacher's laptops and
Surface pro devices, student Chrome Books, Projectors and Smart Boards and similar tech equipment used in the classrooms,
teach and guide teachers how to use instructional applications as well as online testing platforms

• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.

• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations
• Performed data backups and disaster recovery operations
• Diagnose, troubleshoot and resolve audio visual equipment, computer hardware, software and other network and system problems, and replace defective components when necessary
• Resolved student/teacher’s technical issues
• Performed the required yearly campus audit, and maintained an accurate campus inventory in the designed system (TipWeb)
• Designed, planned & performed a regular maintenance and repair for every Tech
• Device on campus
• Balanced the needs of multiple students, teachers & staff members simultaneously in a fast-paced school environment
• Started the after-school program technology club, students who joined the club would learn the basic concept of how a computer, tablets or cell phone operates, they would learn how to troubleshoot and perform basic repairs on these devices

• Direct and coordinate activities involving sales of office products, services and commodities
• Resolve customer complaints regarding sales and services
• Review operational records and reports to project sales and determine profitability
• Determine performance goals for department employees and provide feedback on methods for reaching those milestones
• Ensured that all technology department employees presented a positive, exemplary image to customers
• Cultivated a talented team of departmental employees through outstanding mentoring, coaching and teaching skills
• Followed all safety protocols and company processes and procedures
• Kept an eye on building premises for loss prevention and security purposes
• Shared product knowledge with customers while making personal recommendations
• Helped customers select products that best fit their personal needs
• Maintained visually appealing and effective displays for the entire store
• Communicated information to customers about product quality, value and style

• Manufactured pesticides & Household Insecticide
• Represented several European and Asian similar product producing companies like Sumitomo of Japan and BASF and Stockhausen of Germany
• The only privately-owned company with export experience to some other Persian Gulf countries