Amira Holt
Philadelphia,PA
Summary
Experienced customer service professional with several years of experience and readiness to take on any team need or customer challenge. Positive and upbeat communicator with highly organized nature and solid history of improving customer satisfaction and recapturing lost customers. Trained in regulations and best practices. .
Overview
7
7
years of professional experience
Work History
Case Specialist
QTC Management Inc. - A Leidos
Philadelphia, PA
11.2021 - Current
- Ensured that all required paperwork is completed accurately and submitted timely.
- Maintained case notes, records, and documentation according to agency policies and procedures.
- Coordinated services from multiple agencies to ensure veterans received the necessary support.
- Met regularly with supervisors and managers to review progress of assigned caseloads.
- Reviewed claim folders for completeness and conformity to guidelines prior to submission.
- Educated clients on options to assist in making informed decisions.
Parts Personnel
Team Toyota of Glen Mills
Glen Mills
10.2017 - Current
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Presented and explained work orders to team.
- Created and sent price quotes to potential customers.
- Informed upper management or department heads of items loaded or problems encountered.
- Assisted in the opening and closing procedures of the facility, including securing carts.
- Greeted guests and members upon arrival and departure, assisted customers and golf shop staff and addressed customer complaints or concerns.
Education
Associate of Arts - Health Care Studies
Community College of Philadelphia
Philadelphia, PA05-2021
Skills
- Policy Knowledge
- Referral management
- Packaging and Labeling
- Shipping and receiving
- Patient Communication
- Proficient in Microsoft Office
- Interpersonal Communication
- Service planning
- Relationship Building
- Written and verbal communication
- Problem-solving abilities
- Teamwork and Collaboration
- Reliability
Timeline
Case Specialist
QTC Management Inc. - A Leidos
11.2021 - Current
Parts Personnel
Team Toyota of Glen Mills
10.2017 - Current
Associate of Arts - Health Care Studies
Community College of Philadelphia
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