Amiree Ellison
Houston,TX
Summary
Dynamic and reliable professional with extensive experience at Instacart, excelling in customer service and effective communication. Proven ability to enhance customer satisfaction through meticulous order accuracy and exceptional time management. Skilled in stock replenishment and maintaining cleanliness standards, ensuring a seamless shopping experience. Committed to delivering high-quality service and fostering positive relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Grocery Shopper
Instacart
Houston, TX
12.2023 - Current
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
- Adapted quickly to changing circumstances such as unexpected stock shortages or last-minute adjustments to orders, ensuring minimal disruptions to delivery timelines.
- Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
- Demonstrated expert knowledge of store layouts, enabling efficient navigation and product retrieval.
- Promoted a safe shopping environment by adhering to all health guidelines, including mask-wearing and frequent hand sanitization procedures during shifts.
- Implemented time-saving strategies such as coordinating multiple orders simultaneously to maximize efficiency without sacrificing quality.
- Conducted thorough final inspections before checkout, verifying order accuracy and completeness before payment processing.
- Assisted customers with special dietary needs or preferences, thoughtfully selecting products tailored to their requirements.
- Handled customer inquiries promptly and professionally, fostering positive relationships and repeat business.
- Employed problem-solving skills to address out-of-stock situations creatively while maintaining customer satisfaction levels.
- Processed returns or exchanges when necessary, handling transactions courteously while maintaining a focus on customer satisfaction outcomes.
- Streamlined the shopping process for improved order completion times and increased daily productivity.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Followed orders precisely for correct items, sizes and quantities.
- Kept work areas neat, clean and free from debris.
- Safely and securely loaded items to prevent damage during transport.
- Managed timely and effective replacement of damaged or missing products.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Interacted with guests in friendly and knowledgeable way.
- Greeted customers and directed to requested products.
Assistant Manager
Footaction
Houston, TX
08.2019 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved operational efficiency by adopting new technology for inventory management.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented staff training programs to elevate service standards and knowledge.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Conducted performance evaluations and provided constructive feedback to employees.
- Enhanced team productivity by streamlining operational processes.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Sales Representative
Champion Sportswear
Port Arthur, TX
04.2019 - 08.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Consulted with businesses to supply accurate product and service information.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed, maintained and utilized diverse client base.
- Contributed to event marketing, sales and brand promotion.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Recorded accurate and efficient records in customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met existing customers to review current services and expand sales opportunities.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Exceeded sales targets through effective planning and goal setting.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Increased market penetration with introduction of innovative sales tactics.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Participated in trade shows and conferences to network and generate leads.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Streamlined sales process, reducing time from lead to close.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Conducted detailed market analysis to guide development of sales strategies.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Fostered collaborative environment, sharing best practices among sales team.
- Identified and tapped into new markets, significantly expanding customer base.
- Implemented CRM tools to track customer interactions and sales progress.
- Stayed up-to-date with industry trends to position company as market leader.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Server
Red Lobster Restaurant
Beaumont, TX
02.2018 - 04.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Managed inventory of dining supplies to prevent shortages during service.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Improved dining experience by providing prompt, attentive service to guests.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Streamlined order-taking process to minimize wait times for diners.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Criminal Justice
Texas Southern University
Houston, TX2021
General Studies
Memorial High
Port Arthur, TX05.2019
Skills
- Shelf stocking
- Cleanliness standards
- Health and safety compliance
- Stock replenishment
- Exceptional time management skills
- Self motivation
- Task prioritization
- Cash register operations
- Team building
- Merchandise stocking
- Product labeling
- Safety procedures
- Stocking
- Product packaging
- Adaptability and flexibility
- Customer relationships
- Effective communication
- Active listening
- Organizational skills
- Critical thinking
- Reliability
- Multitasking Abilities
- Motivated team player
- Problem-solving abilities
- Dependable and reliable
- Cleaning and sanitizing
- Time management
- Quick learner
- Deadline driven
- Delivery procedures
- Delivery organization
- Sales proficiency
- Physical stamina
- Payment processing
- Verifying order accuracy
- Accurate money handling
- Flexible schedule
- Customer relations
- Prioritizing orders
- Online order processing
- Decision-making
- Verbal and written communication
- Upbeat and outgoing attitude
- Customer service
- Barcode scanning
- Item location
- Bagging proficiency
- Store maintenance
- Pricing accuracy
- Product rotation
Certification
Commerical trucking driver license obtained May 2025.
Timeline
Grocery Shopper
Instacart
12.2023 - Current
Assistant Manager
Footaction
08.2019 - 12.2023
Sales Representative
Champion Sportswear
04.2019 - 08.2019
Server
Red Lobster Restaurant
02.2018 - 04.2019
Criminal Justice
Texas Southern University
General Studies
Memorial High